Shing is Eating's Profile

Good lunch as it's always a good place to sit in Central. The Steak was tasty as were the chips. My friend also enjoyed his burger! Be prepared to sit on high chairs and tables. However, despite coming here many times, this one left me and my friend (and the other patrons near me) with a bitter taste. A 2 inch long cockroach in the attached picture thought the same about the food and proceeded to crawl up my leg towards my crotch. Luckily a patron sitting on the table next to me warned me. I quickly ran away from my table and used a coaster to swat the 2 inch cockroach away from my groin and onto the floor. I quickly yelled for the waitress to deal with it and told her it was ridiculous! I later on told your staff i did not want to pay for my meal after being violated by our mini-weinstein esque friend. However, staff bluntly told me they cannot control how little critters enter their establishment from outside and as such it was not their fault. Coming from Australia and with the family having owned restaurants in Sydney, it was not the response I was accustomed to nor the response I was certainly testing for! If i were to review service and attitude, it would actually be no stars as that waiter - he got a bit agro towards me for even suggesting I not pay...Anyway, me and my friend still paid for our meal (the cost of the meal is never the issue in circumstances like these) and sure have a story to tell for keepsakes! I did head back into the office and used an alcohol wipe on my trousers! Heaven forbid if it happened to a female patron especially as the critter headed for the groin....…Read More

Atrocious, terrible staff at Joyous Restaurant at Hoi Lai shopping centre. On Sunday night, my family and cousins of 7 adults and four children (6 month old, 1 year old, 2 year old and 4 year old) had dinner at the un joyous restaurant in Hoi Lai Shopping Centre. We usually have dinner here every Sunday. Every sunday, we must always argue for a large table. The waitress that takes us into the restaurant always argues with us that the tables next to the pay counter (10 seaters) are big enough. We always tell them it is not. As you can imagine with babies we have a few bags....to cover baby food and emergency clothes, prams, baby chairs, etc. Once again, I STRESS THE STAFF HAVE TERRIBLE MANNERS AND ARGUE WITH US A LOT. I have frankly had enough of the unhelpful waitress that shows us our seats plus the female manager in glasses. They whisper and gossip and do nothing good for the customers. Once again i have had enough with a whole year of arguing with the waiters. The restaurant manager tries very hard and is very competent, shame his staff cannot learn and will not change. The standard of service is sub par and cannot be tolerated in HK. Global standards which includes that of mainland China are much better already. Also, the table next to us only had 6 adults and 3 children (ages from 6 to 12). They had no problems getting a 14 person table at all. I have spent 5 yrs eating here....but now this rubbish place has unleashed my absolute disgust. The restaurant only had 10 occupied tables (out of at least 150 total tables) when we arrived.The whole experience really detracts from the food - which is acceptable at the best of times. Given limited choice around the area, the restaurant has always been our 'local' place. However, not anymore - we are not committed to walking another 10 mins to the MTR for more decent food and quality service, even if it costs us a little more. Buying takeaway from there is another shocking experience as well....once again no form of modern day service at all.…Read More