jjazi's Profile

I never write a review but this afternoon tea experience was so bad leaving me very bitter from a hotel like Grand Hyatt. I feel like I wasted money, time and calorie quota from it. It's surprising how Grand Hyatt has remained in the 80s and not evolved in terms of service, food and creativity. 1.The service was 3 star max. A.My frd waited for 15mins after being seated before a waitress approached her.B. I asked for the their herbal tea ingredients as I am allergic to some ingredients, the waitress came back with an iphone to supposedly show me a screenshot of it but there was only description of the aroma which she did not bother reading what she was showing me.. then she left and came back with the tea bag and told me to see myself what's inside (is this a joke? as if I am a teaologist and can read what each leaf is?) C. We went ahead to order our tea finally and another waiter served me with my frd's tea. He did not bother telling me what it was or who it's for (if i was allergic to that tea who is reponsible?). He obviously just served without using his head and cared about who ordered what.2. The tea itself was all cold including the scone. The savory was so generic party finger food e.g. smoked salmon sandwich, beef tartare, and a foie gras pate.. The dessert was so sweet with cheap ingredients.. just very low quality. The only thing I finished were the cold scones which tasted worse than the ones I buy from a 10$ bakery ..The homemade icecream from the bar was super duper sweet and the cookie tasted like it's expired and left untouched for a very long time. Overall, the hotel needs ALOT of improvement with such a competitive market, you can't stay in the 80s with generic sub par food and service. I'm just so disappointed and never had such bad tea experience. I have nothing good to say about it and will not come back again.…Read More