One particular host of the restaurant ruined my experience here. To be fair, the food was actually good, and everyone else who’s served us was very professional and respectful, except for the host (I think she’s the host, the fat chick who dresses in black, serving on the ground floor today at around lunch time). It’s my friends birthday today and we had our table reserved to celebrate at lunch time. This waitress/ host had been putting up this grumpy face when I first walked in. Usually I don’t care how grumpy u look while standing at the door, cos hey, everyone could have had a bad day, but she literally pissed me off when we got the bill. She presented the bill with an discounted price, which was lower than we expected. So we thought “oh, its really nice of them to give us a full discount!” and I just gave her my card. She came back, with my card, SWIPED ALREADY, and notified us that the bill was wrong, but “here’s your card, and the new bill.” She used my card to pay for a new amount without telling us. HOW RUDE AND DISRESPECTFUL!!! She did not even apologize for giving us the wrong bill, not to mention to ask for permission to use my card on a new amount. We’ve even paid for a service charge and this was what I got in return? I didn’t make a scene because it was my friend’s birthday, and nothing could have ever ruined it. But honestly, under this covid economy, this restaurant could’ve just fire her and hire a decent person who respects her job, her client, and her colleagues. I love this restaurant, the food is well cooked, presented nicely and pleasantly, but this bit has ruined all the positive reputation of what’s been earned over the years. Not coming back again.…Read More
McSorley's Brewhouse & Grill
2020-07-29
The above review is the personal opinion of a user which does not represent OpenRice's point of view.
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Date of Visit
2020-07-22
Dining Method
Dine In
Spending Per Head
$200 (Lunch)
Celebration
Birthday
