VincentYue's Profile | OpenRice Hong Kong

2025-08-30

Worst dining experience with horrible service.Suffer from hunger in an hour

weekend同女朋友諗住book呢間餐廳食，嚟到入到門口冇一個人serve你，等咗一陣搵到個侍應終於問佢，佢執枱等咗5分鐘再入位。之後order我驚有講得唔清晰將要order嘅嘢打咗喺手機度，然後俾個侍應睇落單，復述咗一次確認無誤先至放心。之後等咗15分鐘，開始口渴，水都冇杯，就問個侍應要兩杯水，點知等咗10分鐘都冇上嚟，要我再出去捉住個侍應問多次先至有兩杯水飲吓。再等多15分鐘，乜嘢食都冇嚟到，然後隔籬枱八個人遲我哋半個鐘order，就係咁上嘢食，我即刻走去追個侍應，佢話之前同我哋Lok Stan嗰個Staff落錯咗，搞到我餓足40分鐘，得杯水飲，睇住隔籬枱八個人食得咁開心，真係好想即刻走。

The above review is the personal opinion of a user which does not represent OpenRice's point of view.

Report

Gaurav Bhasin DearMr Vincent, Greetings !!!We sincerely apologise for any inconvenience caused by the delay in service and the late processing of your food order. We acknowledge that there was a delay, and assure you that corrective measures are being implemented to prevent similar issues in the future. Your concerns have been noted and fully understood. We welcome you to visit us again and look forward to providing an improved experience.Ona Team

2025-09-23

Ratings

Taste

Decor

Service

Hygiene

Value

Date of Visit

2025-08-30

Waiting Time

60 Minutes (Dine In)

Spending Per Head

$500 (Dinner)

Celebration

Birthday