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leetommy111's Profile

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leetommy111
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20 years customer and never again
Ruth's Chris Steak House
2025-07-01
I have been coming here for 20 years, and it has always been a memorable restaurant for me with much memories. Until today when I highly recommended this to my business partner to pay a visit...My business partner was of Chinese origin, and she felt discriminated by the staffs. When my partner asked the staff for the bill asking for the HSBC discount, she said it needs prior reservation to have the discount. We then asked to speak to the manager, he came with a very hostile attitude. When both my Chinese partner and I presented our premier HSBC cards, the manager said my card was valid and her card was not. With the poor service in the beginning, things escalated into a verbal fight (yes! restaurant manager verbal fighting with the customer). He even threatened to call the police if my partner did not delete the video footage. We then told him we will not delete the video and will wait for the cops. We waited and waited and the cops never came.I am born and raised in Hong kong. Never once did I experience something like this. We were actually looking forward to the police to come so that we can show them the video footage.This is so sad. Will keep this restaurant in my memory and will never visit again.…Read More
The above review is the personal opinion of a user which does not represent OpenRice's point of view.
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ivychiu0108 seems so scary
2025-08-25
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lee88clement Thisis really bad!
2025-10-13
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2025-06-23
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