Shirahime's Profile

This was the second time we visited; obviously we returned because the food wasn't bad, but if you were expecting great service to match the premium price they charge, better look elsewhere. To be fair, the frontline servers were all attentive and polite, the truly rude one was the manager. There were obvious miscommunication going on amongst the staff throughout our meal (e.g. 3 different people asking the same things within 10 minutes) that we could forgive, but the most infuriating part came at the end when they rudely asked us to leave "because our time is up" and "another important guest is waiting".🙄 First, while they insisted they had told us when we reserved a table that we would need to return the table after 2 hours, that decidedly did NOT happen. They even threatened at one point to "find the phone recordings" to prove their staff had done no wrong; to which we said go ahead, because all it would prove was your staff did not communicate the necessary info.😮‍💨 Second, if they knew someone "important" was coming and our table needed a quick turnaround, they should not have arranged anyone to use that particular table before in the first place. We didn't ask to be placed at that "prestigeous" table, this was entirely the manager's mishap. And that manager had the gall to blame us for making things difficult for him lol. Maybe he felt embarrassed at being called out in front of other guests and couldn't help lashing out? All of the above could've been avoided if the manager had handled things with a more professional attitude. If we were told when we were seated that the table needed to be returned after 2 hours, we could've asked to be seated at a different one. Since we were almost done anyway, if they politely asked us to settle the bill first and let us finish, we would've left within 20 minutes. We could've had a great experience as the food was delicious. Instead, what we got to remember the meal by was a rude manager who didn't know how to de-escalate, and a female staff who spent 15 minutes arguing whether they had really told us about the time limit, then "apologizing" while still insisting this wasn't her fault. Lady, we didn't care whose fault it was, all we wanted was to finish our meal in peace and to not have someone hounding us every minute, getting more rude every time. What a shame...we will not be returning no matter how exceptional the food is.…Read More

如題。鋪面有點細本來不太想坐下食，但是被蜜瓜slushy吸引就試試吧。Slushy很好，叫的叉燒撈麵本身也不錯，正想寫個好評就發現撈麵裏有發泡膠粒🤢涉及衛生安全問題，多好食也不能接受🤢 我是食到一半才發現，有點擔心之前有否中招……試想下例如老友記／小朋友發現不到食了下肚怎麼辦? 相信是發泡膠跟蒜蓉很相似比較難發現，但希望廚房可以小心點。告訴侍應後她提出再換一碗給我，老實說我不太想食了😰 下次大概不會再食麵了………Read More

平日在金鐘返工食慣了星街店/中環店，見沙田都開了間就來試試。叫了生牛河和凍越南咖啡: (忘了影相lol)味道: 不錯，跟以上兩間店比味道基本沒差別。湯很有各種香草的芬芳，牛分量足夠且濃味。河粉依然滑和掛湯，是與其他店的牛河最不同，最讓我多次幫襯的地方。咖啡覺得凍沒熱的香，但還是不錯，沒有我討厭的酸味😛價格: 貴😂 在商業區就是預料之內，但它跟同商場其他餐廳比，以沙田區來說真是貴了點。當然新城市廣場應該沒收少它鋪租。 😅服務+環境: 我平日去所以人不多， 侍應生很殷勤。鋪比商業區的大所以坐得很舒服，環境也因在商場內所以很乾淨。我應該會再幫襯🤤希望他們保持水準。…Read More