evelynw16's Profile

The staff were attentive, professional and polite. Service is efficient. Easy to make booking using Open Rice. Lunch menu is good and the food is tasty and well presented. Nice view of ice skating rink below. A lovely place to enjoy lunch on a weekday.…Read More

Randomly chose  this restaurant for lunch as in the area. First time going to this restaurant. Got a table quite quickly for 2 adults and 1 toddler (1.5yo). The restaurant was not busy when we got there. The restaurant is small with only 4 small tables and served by one waitress. Initially when we ordered, there were no issues. We ordered 2 lunch sets. However after ordering, the waitress became very rude to us, whilst she was still friendly to other customers. She told us off as our 1.5yo toddler was touching the wall decorations so will held him tight to avoid him touching. She was impatient when we asked what drinks were served with the lunch sets, as it wasn’t listed on the menu. One of the two lunches we ordered was served. She forgot our drinks order until I reminded her. Then she gave us only 1 drink. When I asked for the 2nd drink, she gave us the wrong drink and gave it to us unwillingly, dropping it on our table like we were beggars. At that point, I realised maybe she was rude to us because she thought we ordered only 1 set lunch to share (which was not the case and also not a valid reason to be rude).  We already finished our 1st set lunch, but she completely forgot our 2nd set lunch. 3 customers at other tables who ordered after us received the same lunch that we ordered. When I enquired, she had no idea she forgot, even though she checked that she had written down the order. As it was already a long time since we ordered, we end up paying without ever receiving the 2nd set lunch. Waitress was not apologetic and charged us for 1 lunch set and the 2nd drink.  I’m very disappointed by the rude and unprofessional service. Will never visit again and do not recommend visiting.…Read More