sypwong's Profile

Hoping to have a relaxing Sunday breakfast, but slowly my blood started boiling with the food and service of this branch.Attracted by the lovely quality and service of Phi Go Park, tried the Tai Koo branch. 1. Wait outside - this is fine we were ushered to walk back out and wait. The waiter politely apologised that there’s no larger tables - that’s very kind.2. Order Taken - done very quickly, impressed that the waiter didn’t need to write anything down.3. Coffee 1 arrived - wrong order. Made eye contact with two waiters who acknowledged me but didn’t attend to me. I finally took the coffee up to the bar to let them know it’s wrong hoping to help understanding they were short staffed.4. Second coffee arrived - wrong order. Asked the male waiter to check my whole order in case it’s wrong….no action taken.5. Breakfast arrived - all good…till I suspected the soufflé was not properly cooked. The customer at the next table who I didn’t know told me not to eat it as hers in comparison was cooked through. Asked the waiter to take a look. He took my unfinished plate to the kitchen.6. Breakfast 2 arrived. All good.7. Waiter came back “Yes I confirm with the kitchen and they said, yes it’s not cooked fully..” and then he walked away. Apology? Next steps???? Nothing.8. Still waiting for coffee number 2, which we said just out in a takeaway mug.9. Paid and left. I shared that I won’t be back and offered some kind, fundamental advice on good customer service. Phi suggest you hire more people here and to give better CS training!! Shame one experience has tarnished my image of Phi. …Read More

Captivating exterior but disappointing service and food.My main came before my lobster soup. When asked why, the waiter said the main is very hot it will be fine. Puff pastry on my soup was 3/4 baked. As we were having soup our table was filled up with both our mains. Unsurprisingly my main was cold when I finished my soup. My side on my duck confit was half raw. I think they mistook the cucumber with a courgette. The duck confit skin was nice but a bit salty to my taste.Very fast food feel. I feel the cooks were getting things out in batches rather than catering to the timing of each table. To end on a high note. The oyster was ok.…Read More

Rudest lady waiter ever. Had no heart to serve anyone, no patience nor manners. I ended up having to tell her why i need to pay to eat here and get such bad attitude. She also got my order wrong, and accused that i didn't listen when she repeated the order. Complained to the manager who didn't care. Not going back. Food wasn't anything great. Very disappointed, used to be a nice place. …Read More