barronlau's Profile

The food received has clearly been left in the open for some time. The meat was grey. When we complained to the manager she essentially just yelled at us. We have never experienced this in Hong Kong before living here 8 years. We willl never come.…Read More

Extremely rude staff and especially the manager. We had to complain about the terrible service and we got yelled at. We used to love this restaurant it’s a shame it’s changed so much. It seems all the other reviews are the same, poor service. Even if the food was good, which it isn’t, your experience will ruin your evening. Stay away. So many better restaurants in HK…Read More

I was a huge fan of this restaurant but had not been to the new location, so decided to try it with a group of 8 people. The service was so bad, that in fact it ruined the night for the entire group. The servers were rushed, rude, and just ttossing dishes at the table. We mentioned the issues to the manager who responded by lashing out in anger, and actually getting mad at our group. We felt uncomfortable and unwelcome. The meat quality was fair, and tasted ok. But obviosuly your experience at an expensive higher end BBQ isn't just about the meat quality, its about the service. So if you combine fair food quality, with terrible service, and it being overpriced, the value is the worst it would be. My whole group and I have vowed never to return to this restaurant and I encourage all to do the same. Theres so many amazing Korean restaurants with great food in Hong Kong, that this one would be a waste of time and money.…Read More

I was a huge fan of this restaurant but had hadn't been to the new location yet. We were a group of 8. The service was absolutely horrid. The servers were rushed, rude, and were just tossing dishes at food at the table. Every restaurant though could have an off night, so we politely mentioned the issues to the manager who responded by lashing out in anger. We felt very uncomfortable and unwelcome. We quickly paid a very expensive, overpriced bill and couldn't wait to leave. It was a real shock to have a manager of a high end establishment not put the customer first. But its obvious after reading the many reviews of Kaya its clear this opinion is not unique. With so many amazing Korean establishments in Hong Kong, Kaya is defintely near the bottom of the list. Don't waste your time,  money here. I hope the actual owners read these reviews and make some changes.…Read More