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feankeung's Profile

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feankeung
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feankeung
Level 1Hong Kong
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服務太差,永不錄用
Fat Duck Den Cuisine
2019-11-11
星期五一行六人諗住去呢間酒樓食lunch,朝早一早打去book位,指明唔好安排坐房,因為之前去過兩三次都係坐房,開左冷氣等於冇開,冷風機又唔可以吹到全部人,個個大汗揼細汗咁食飯,所以專登早啲book位,要求唔好安排坐房,職員回答到時會安排坐位。去到酒樓,職員竟然依然安排我地坐二樓嗰間冇冷氣嘅房,我地話唔坐,想走人,職員極力留客,call落一樓搵支援,話如果食小菜可以坐上三樓,但我地食套餐只可以坐二樓,因為一樓爆滿左(因為係三層入面冷氣最充足嘅一層)。當時其實二樓仲有好多吉枱,但職員都唔俾我地坐其他枱,最後講左一陣先免為其難俾我地坐一張十幾人嘅大枱,話有機會要搭枱,其實一直都冇話過唔想搭枱,係佢地唔安排我地坐任何一張未有人嘅枱!坐低左,落單叫左六個套餐,湯、白飯、前菜同小菜都陸續送到,過左幾個字,5個餐都黎齊,都差唔多食飽,係爭一碟炒四季豆未到,催左一次,話黎緊,過左一陣,個傳菜(都係頭先安排座位嗰個侍應)捧左幾碟小菜出黎,包括一碟炒四季豆,但送左去另一枱,咁我地再叫個呢個侍應黎,問我地碟四季豆黎未,問佢頭先嗰碟點解唔係我地嘅,佢話「呢碟四季豆係人地個枱號嘅,唔係你地架」,WHAT???? 我地追緊嗰碟四季豆係我地叫先嘅,咁就算有下一枱人叫四季豆都應該係按返先後次序俾客人啦!不過佢都送左俾另一枱客,都冇辦法,惟有再等,隔多一個字左右,重覆情況出現,再次叫嗰個侍應問佢,佢都係咁樣答,我地再講返lunch返公司遲到要扣錢都完全漠視,最後侍應再加多句「如果呢碟俾左你地,啲冧把咪亂晒囉,傻豬」真係火都黎埋,我地即刻話叫你經理黎,因為經理咁啱喺佢隔離,我地要投訴啦,簡單講返件事,同時間廚房又出左一碟另一枱客嘅四季豆,經理二話不說叫嗰個侍應俾左我地先,個侍應仲豬到俾返張枱號紙個經理,好似唔識點做咁,個經理話「你自己拎住記住呢枱客未有四季豆啦」,最後個經理講左唔好意思,話佢啲同事係咁,我都忍唔住回返句「你要教下佢地點做野啦!」。碟四季豆,足足用左40分鐘先送到我地張枱,當中仲要又催又嘈佢地先肯俾。如果我地唔嘈,碟四季係絕對等佢地地收舖都唔會送黎!first come first serve應該唔會只係講緊入座嗰一刻丫,同款食物應該都係first come first serve架嘛?!唔會係因為你呢個侍應記唔到野搞到啲單亂晒而要客人等嗰碟屬於我個枱號嘅嗰碟餸呀嘛?!:(呢餐飯,食左個幾鐘,一半時間就係等緊碟四季豆!食左一肚氣!本身食物質素係ok嘅,但總括黎講,如果你可以忍受到啲服務水平咁低嘅酒樓,你可以繼續將佢放入你嘅list度,但一行六人都認為:不了!食物水準是可以的,不過不失,前兩次光顧有點心可選,比較好味,這次光顧點心不再,換來的是前菜,選擇少了,味道沒有點心的好吃。…Read More
The above review is the personal opinion of a user which does not represent OpenRice's point of view.
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Ratings
3
Taste
1
Decor
1
Service
3
Hygiene
2
Value
Date of Visit
2019-11-01
Waiting Time
5 Minutes (Dine In)
Spending Per Head
$75 (Lunch)
59
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