5月1帶細佬細妹去旺角創興唱K 慶祝生日當日落住大雨traffic 影響遲咗15分鐘到到咗同個reception講我book咗一點跟住佢劈頭講咗「book左一點而家先到？」唔講以為我返工遲到 定係我去緊軍訓？唱k 遲到要俾人話，要睇你面色本身提早預約係有半價 跟住個reception話個系統已經cancel晒Booking 冇得keep返個優惠。我好好奇問佢 ，之前試過如果夠鐘，但係未到會有人打電話confirm係咪會嚟。個reception答：我哋好多Booking唔會逐個打俾你confirm。如果係我接你Booking嘅話應該會同你講要準時到㗎喎。其實隔住個電話，我唔會知你係邊個…我再問多次咁個優惠係冇得再keep番？reception就表示公司個系統，遲到1分鐘都會自動cancel晒Booking冇辦法keep。咁我就冇再爭辯落去，幾舊水費事同佢嘈。但係呢一個reception，全程服務態度勁差，黑口黑面，講嘢冇尾音，亦都冇magic words。後尾有人帶我哋去房，無論係order嘢飲，定係攞嘢飲入嚟，都係黑口黑面，講嘢冇尾音。去餐廳book枱食飯，都留枱15分鐘，貴公司系統遲1分鐘就cancel晒啲Booking，唔太make sense。難道01分到ge 客人，係後面排緊隊，未serve到ge 話都cancel晒？如果係有咁harsh嘅handling，就應該同個客講遲到1分鐘就會cancel Booking ，建議提早到，提早排定隊。可能啲員工返工返到好攰，但係佢份人工就係pay for providing service？ 如果唔鍾意做服務業，咁可以唔返呢份工，但係我俾錢去唱K，都係想have fun 輕鬆吓，而唔係想俾錢嚟俾黎睇你哋員工嘅面色。建議搵神秘客戶黎評下分，同埋改善吓training嘅質素。…Read More
Neway Karaoke Box
2024-05-10
The above review is the personal opinion of a user which does not represent OpenRice's point of view.
1
Date of Visit
2024-05-01
Dining Method
Dine In
Type of Meal
Lunch
Celebration
Birthday
