Synicist's Profile

Beautiful venue, totally destroyed by a “computer says no” service attitude.Menu items available; Banana Smoothie & Strawberry SmoothieCustomer request; “Would you be able to help with a banana & strawberry smoothie in one glass?”NODrinks turn up, strawberry smoothie is strawberry syrup and jam - apparently it is better to deny your customers what they like than to squirt some strawberry jam into a banana smoothie. Too difficult box - ticked.We ended up getting an extra cup and just mixing our own. Apparently we are more proficient at amateur smoothie making than the staff are at using a spoon.“Um, do you have a bathroom?”“NO”“Ok, is there one near by?”“Outside turn left”“Uh, how far? What am I looking for?”“Just turn left you will see it”Apparently turn left and see it meant go to the end of the road, turn left down an alleyway, go to the end of the alleyway and find a public toilet in a corner. Charisma deficit box - ticked.Client care - atrociousMy partner actually had to lose her cool a little because when she voiced she was unhappy, the girl laughed at her. 100% fail.Plenty of other nicer friendlier options. This place is not going to last long. Good luck to them, but don’t do it. Honestly. Take some photos and leave.…Read More

We hotpot a lot, and let me tell you that it is no exaggeration that this is the WORST hotpot place we have ever eaten in anywhere in the world. I could have had a meal in the middle of a Mumbai slum nicer (and possibly cleaner) than this place. Then there was the ridiculous pricing, yes the soup is X much, oh you want condiments? That's extra, oh you want chinese tea not water? That's extra you want napkins forget it. The ceiling aircon kept dripping into the soup, the ceiling is mouldy, the carpets are filthy and the hot pot pan was rusty. AVOID LIKE YOUR LIFE DEPENDS ON IT.…Read More