Leon3003's Profile

Walked into a 'Vietnamese' restaurant where more than half the patrons were not of Asian descent and you know you're in trouble... A Caucasian lady took my order, I clearly and unequivocally told her that I would like to have no vegetables in my beef pho. Voila, the same Caucasian lady came and served me my beef pho came with all the herbs you could imagine. I told her that I asked for no vegetables, she bluntly told me that I asked for no vegetables and not no herbs. To my chagrin, I understand that the only vegetables of any sort served with the pho are these so called herbs, so effectively I got served a standard bowl of pho with no adjustments. The same Caucasian lady walked away without a care in the world, without asking if anything could be done let alone offering me a new bowl of pho. So I had to ask for a bowl to pick out all the 'not vegetables but herbs', mind you, infront of her. Tldr: herbs are not vegetables. Order no vegetables and you get the herb cluster bomb surprise. Moreover, the lukewarm soup opposed to the piping hot ones outside were obviously unable to cook through the raw beef patty that was apparently the signature part of the pho - in turn, leading to many visits of the bathroom. …Read More

I seldom write reviews and it is even rarer for me to write a negative one for a restaurant. In fact, this is probably only the second time I've had such an appalling experience that I feel obligated to warn potential visitors. I would have brought up all the legal issues that they are likely to have breached here if it were not for it being the birthday lunch for my friend. We visited as a party of three, the two accompanying me decided that they were going to share the lunch set and have an additional a la carte dish, whereas I decided to go full on a la carte. Everything was fine (apart from the uni pasta that was way too fishy for us to consume) until the waitress attended our table as we finished our mains and ordered dessert. The waitress let us know that we, apparently, could not order the lunch menu for sharing. I stated that that is fine, and so that must mean that we are entitled to more food on the lunch menu, having 'ordered two'. She said that was not the case, as "Sir, this is a Italian fine dining restaurant, you cannot share a lunch set".  At this point I was infuriated, but I did my best to compose myself. It seems that this insolent waitress has already 'analysed' me and declared me as a peasant who has never been in a 'restaurant' and could only afford to share a stick of fishballs with ten others on the street. How dare she? I have been to almost all of the Michelin starred restaurants in London and the majority of the ones in Hong Kong, and she feels that this was the first time I stepped into a Western restaurant? I further questioned on how is it that we must pay for 2 lunch menus but only order one combination of dishes. She asserted that the these were "family portions" and were "meant to be shared", and that it was 'her bad' for not letting me know at the start when I ordered. For all those who have studied even the tiniest bit of basic contract law should understand the formation of contract here. I told them that this did not make sense at all, especially when the menu stated the price for one person. I further questioned what happens if I visit alone for lunch, at which point another member of staff stepped in and told me that if I come alone, I am to pay for two people. At this point, I expressed once more the ridiculousness of the menu, and that the menu should simply be worded as "lunch for two" and listed the total price, instead of the $388 price per person stated but the only reply I received was "but the portions are quite big". As I said, I would have thrown a bunch of contract law stuff at her, but I really did not want to make a scene when celebrating my friend's birthday. This is possibly the worst experience I've had in my life so far, and is the first time I have had been looked down upon by a waitstaff. …Read More