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Restaurant: 181 FORTNUM & MASON
Offer: Cathay members can earn up to HKD4 = 2 miles with the Asia Miles by Cathay app. T&C apply.
Terms & Details:
  • Cathay members must present a membership QR code in the Asia Miles by Cathay app to earn Asia Miles.
  • Asia Miles can be earned on eligible transactions of up to HKD10,000.
  • Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1 dining rewards when they pay with their card, for a total of HKD 4 = 2 miles.
  • Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
  • Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining.
  • Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction.
Other Cathay Terms & Conditions apply.
Level2
5
0
Service need to be improved
2021-01-05 1200 views
Had afternoon tea for 2 today, environment & food is decent but our experience isn’t lovely at all. The most disappointed area is the service attitude of the waiters. Apparently they are friendly & generous to non-cantonese customers. We sat between the tables with English speakers, the waiters (including the manager) kept checking if they are all good and if they need extra food etc. however, they didn’t do the same to us and another table with 2 HKers. When I need to order extra food, there wa
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Had afternoon tea for 2 today, environment & food is decent but our experience isn’t lovely at all.

The most disappointed area is the service attitude of the waiters. Apparently they are friendly & generous to non-cantonese customers. We sat between the tables with English speakers, the waiters (including the manager) kept checking if they are all good and if they need extra food etc. however, they didn’t do the same to us and another table with 2 HKers. When I need to order extra food, there was NO staff around at all (PS. that 2 tables with English speakers were gone). Finally a staff at bar area went out to assist.

With a tea set of $588/head plus 10%, this is definitely at a high side but such a double standard of service, or lack of care for all customers would be something the management need to look into seriously.

I’m not going to differentiate the nationality or language, however service standard should be equal among all customers.

I will never go back and would not recommend to everyone. Sorry, speaking a same language doesn’t mean you can neglect.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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