186
4
1
Level1
1
0
Inconsistent service
2022-11-27 84 views
Went to the restaurant twice once. The first time, one the main courses we ordered were forgotten about, resulting in an extra 45 minute wait while other guests finished their meals. Decided to give the place a second shot, so we made a reservation via phone call the day before, the receptionist confirmed our booking. When we got there, a member of staff informed us that the booking was not placed at all. I even double checked to confirm the place I called was the correct branch. As someone whos
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Went to the restaurant twice once. The first time, one the main courses we ordered were forgotten about, resulting in an extra 45 minute wait while other guests finished their meals. Decided to give the place a second shot, so we made a reservation via phone call the day before, the receptionist confirmed our booking. When we got there, a member of staff informed us that the booking was not placed at all. I even double checked to confirm the place I called was the correct branch.
As someone whose worked in the restaurant industry, hope to see the restaurant improve their customer service and avoid basic mistakes that could impact the diners experience.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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