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Huge problem with system and operation
2018-03-04 100 views
Newly opened restaurant at Megabox so we went to try it this afternoon for lunch. Long lineup but we made it in. Food quality was Ok but everything else was not. Some food took over one hour to come and some never came. Some orders came but they were not the ones we ordered.The ordering and delivery system was a total mess. At first the tablet indicator on whether the particular dish has came was working properly, but at some point with everyone complaining about missing or wrong dishes the indi
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Newly opened restaurant at Megabox so we went to try it this afternoon for lunch. Long lineup but we made it in. Food quality was Ok but everything else was not. Some food took over one hour to come and some never came. Some orders came but they were not the ones we ordered.


The ordering and delivery system was a total mess. At first the tablet indicator on whether the particular dish has came was working properly, but at some point with everyone complaining about missing or wrong dishes the indicator just went nuts showing all dishes have been served for every table, which was obviously not correct. At the end everyone had to double or triple check the bill to know what came and what didn’t. I doubt any customer would return to this restaurant, at least not anytime soon.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Decor
Service
Hygiene
Date of Visit
2018-03-04
Waiting Time
15 Minutes (Dine In)
Spending Per Head
$110 (Lunch)