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Anniversary meal turned booking nightmare
2017-05-14 593 views
Earlier in Dec., 2016 I called this restaurant a month ahead to book a table (This restaurant had been me and my wife's first-date some 10 years ago, so one can understand the sentimental value).  The lady on the other side of the phone said they'd only take reservations at most a week ahead.  So I marked my calendar and waited patiently and precisely a week ahead.  When I called, the lady took down all the necessary information and reserved us a table, only for me to get another call the next d
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Earlier in Dec., 2016 I called this restaurant a month ahead to book a table (This restaurant had been me and my wife's first-date some 10 years ago, so one can understand the sentimental value).  The lady on the other side of the phone said they'd only take reservations at most a week ahead.  So I marked my calendar and waited patiently and precisely a week ahead.  When I called, the lady took down all the necessary information and reserved us a table, only for me to get another call the next day, telling me the entire restaurant has been booked by a company two weeks ahead.

What happened to "no reservations till at most a week ahead"?  If a company booked in advanced, why did they still jot me down as "reserved"?  The lady on the other line announced the "unfortunate news" in the most matter-of-fact tone and not the least apologetic.  I mean, they could have at least pretend that there was a possible mix-up and say they were sorry.  Perhaps they think I should thank them for making the effort to call and inform me of a cancellation, so I don't end up wasting time and gas driving to their restaurant?  

Any fool can see they got a bigger booking so decided to just "drop" all the smaller fishes.  I am not obtuse to the fact that Hong Kong is a cutthroat business society and making money is vital to survival, but a little integrity and decency and respect to their customers goes a long way.  I'm sorry to say this restaurant shows none of the above, and I can imagine the type of food they serve must have strayed away from the bare minimum just as far as their service.
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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