dreistreifen
餐廳外餐牌價錢同店內餐牌價錢有出入,server態度有問題
dreistreifen
Level 1
2016-02-15
3K views
Follow
My girlfriend and I came to Discovery Bay for a quiet afternoon for a short day trip. We decided to try this highly rated restaurant (on Openrice). Originally we just were just gonna get a few drinks and nachos at the Mexican restaurant but decided to come here for to share a paella.
We looked at the menu and decided we would get a seafood paella for 258 HKD (outside menu) to share (I knew that most paellas in Hong Kong aren't big enough for two people, but we weren't too hungry). When we got inside, the restaurant wasn't busy. We were sat in a quiet area of the restaurant. When we got the menu, we discovered the price discreptancies between the outside menu and the menus we were given. The new price is 295. We decided that it was too much and we opted for the baby quid and mix veg paella for 240 instead (this item we later discovered is 218 on the outside menu). The female server (I wish I had gotten her name) asked us what we'd like. I guess she was expecting us to order tapas / appetizers, drinks and some mains. When we told her we wanted to share one paella, she said in Cantonese, “淨係叫一個飯啊?”, which translates to "you're ordering only 1 paella?". We were shocked, but calmly replied with a firm yes. She didn't look happy at all. She didn't really bother at that point. She did offer to give us two glasses of water, while she didn't say "you two probably won't order drinks, right?", but she may as well have.
The paella itself was alright. But we were really not in the best mood after having dealt with her attitude. I made sure I asked someone else for the bill and another server (might be the manager) came. Paid, and swiftly left this place. I'm sure the food is decent but I know they didn't appreciate our custom. We checked the menu again when we were downstairs and took a picture of the menu again. I hope the restaurant didn't not update the menu outside because they forgot, not because they were trying to lure people in with the lower priced menu.
inside (more expensive) menu
inside (more expensive) menu
outside (less expensive) menu
outside (less expensive) menu
Baby squid and mix vegetable paella
Baby squid and mix vegetable paella
$240
The above review is the personal opinion of a user which does not represent OpenRice's point of view.
Like
Share
Report
Dear dreistreifen, on the day in question there was indeed a discrepancy between the table menu and the display menu. And yes, this was an oversight on our part. We apologise for the error which happened while we are having new menus printed.
2016-03-17
Reply
Regarding the quality of service you received, and some other customers who have also posted on OpenRice, from a particular individual (we only have one female Chinese waitress) who has since been dismissed based on customer feedback.
2016-03-17
Ratings
--
Taste
--
Decor
--
Service
--
Hygiene
--
Value