ROYAL INN

4.5
4.5
545 Reviews
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21397
Causeway Bay
$101-200
International Cake Brunch Coffee Shop
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467
23
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Restaurant: ROYAL INN
Offer: Cathay members can earn up to HKD4 = 2 miles with the Asia Miles by Cathay app. T&C apply.
Terms & Details:
  • Cathay members must present a membership QR code in the Asia Miles by Cathay app to earn Asia Miles.
  • Asia Miles can be earned on eligible transactions of up to HKD10,000.
  • Cathay members can earn HKD 4 = 1 mile when dining at Cathay partner restaurants. Standard Chartered Cathay Mastercard® holders can earn an additional HKD 4 = 1 dining rewards when they pay with their card, for a total of HKD 4 = 2 miles.
  • Asia Miles earned are based on the total amount spent including service charges, taxes and tips.
  • Asia Miles may not be earned on certain promotional menus. Please check with individual partner restaurants prior to dining.
  • Asia Miles will be credited to members’ accounts 10 working days after each eligible dining transaction.
Other Cathay Terms & Conditions apply.
Level1
3
0
食完一次，再冇下次
2024-01-30 375 views
見到餐廳新開張，諗住試吓，但係食物質素同服務態度都係惡劣叫了一個All day breakfast並且要求炒蛋，點知侍應搞錯咗，沒有給予炒蛋, 前後等待了40分鐘後最後得出回覆係仲要等多5分鐘，最後覺得唔對路，決定取消同時另外亦叫了一份lobster bisque, scramble egg croissant, 食物到來時，只是牛角包上有炒蛋及少量龍蝦肉及少量沙律，當問起龍蝦湯還未到時，原來是少量龍蝦湯在牛角包內…… 價錢是收$188侍應的溝通技巧絕對需要改進，同佢反映時，佢只係嘗試解釋侍應搞錯了炒蛋要求，同埋話會俾個電話我哋再作反應，少少唔好意思都冇，亦冇釋善意安撫客人後來侍應話俾我哋聽，佢有同老闆反映，老闆希望同我哋電話通話解釋，好奇怪，有什麼好解釋，食物弄錯遲到係事實，餐牌寫得不對，價錢高昂又係事實，可以解釋什麼呢，又唔係比優惠我哋或者豁免費用之類地方裝修驟眼睇係靚，但係入邊啲管理真係需要改善，例如推污糟碗碟的手推車隨處可見，覺得只係想扮高級，但係又做不到
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見到餐廳新開張，諗住試吓，但係食物質素同服務態度都係惡劣


叫了一個All day breakfast並且要求炒蛋，點知侍應搞錯咗，沒有給予炒蛋, 前後等待了40分鐘後最後得出回覆係仲要等多5分鐘，最後覺得唔對路，決定取消


同時另外亦叫了一份lobster bisque, scramble egg croissant, 食物到來時，只是牛角包上有炒蛋及少量龍蝦肉及少量沙律，當問起龍蝦湯還未到時，原來是少量龍蝦湯在牛角包內…… 價錢是收$188


侍應的溝通技巧絕對需要改進，同佢反映時，佢只係嘗試解釋侍應搞錯了炒蛋要求，同埋話會俾個電話我哋再作反應，少少唔好意思都冇，亦冇釋善意安撫客人


後來侍應話俾我哋聽，佢有同老闆反映，老闆希望同我哋電話通話解釋，好奇怪，有什麼好解釋，食物弄錯遲到係事實，餐牌寫得不對，價錢高昂又係事實，可以解釋什麼呢，又唔係比優惠我哋或者豁免費用之類


地方裝修驟眼睇係靚，但係入邊啲管理真係需要改善，例如推污糟碗碟的手推車隨處可見，覺得只係想扮高級，但係又做不到
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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