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2013-11-06
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This place's customer service is horrific. I'm really surprised that it can still stay open. The waitress who took our order was completely out of it and made multiple mistakes just during the ordering process. They messed up our order and the worst part is they refused to acknowledge their mistakes or apologize. Eat here at your own risk. Here are some of the problems:1. 2 vegetarian dishes we ordered were never served and they wanted to charge us for them. Upon complaining about it, and stress
Here are some of the problems:
1. 2 vegetarian dishes we ordered were never served and they wanted to charge us for them. Upon complaining about it, and stressing that our vegetarian friend did not have any main course for lunch, the staff basically said we lied about it. She refused to listen to us and just said she couldn't do it. Then she went and checked the orders at the kitchen and came back saying she could only take 1 dish's charge out. So obviously she couldn't find proof that those dishes were served, and forced us to take 1 charge. By then it had taken us 15 min already and we just had to get it over with, so we paid. But we are really displeased with the staff's attitude and how they handled the problem.
2. Ordered a vegetarian mee goreng and they served us one with seafood
3. There were 6 of us. They gave us 5 plates. It took us 2 asks to finally get the 6th plate
3. We ordered rice and asked for extra utensil for sharing food, we had to ask multiple times until finally another staff member would bring us what we wanted
4. Ordered 2 hot lemon tea and didn't serve us the lemon until we asked for it twice
Lastly, some comment about the food: so-so. Many places around have way better food quality at similar prices
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