SENIOR CUSTOMER SUCCESS OFFICER

Hip Shing Hong strives to fill work and life with positive energy, and crafts spaces that promote wellness.

Come and join us to take on new challenges where your creativity is cherished.

We are looking for a talent to:

• Provide unbeatable customer experience to our tenants in a timely manner
• Enhance the relationship between landlord and tenants
• Handle enquiries and resolve tenants’ complaint from various channel
• Monitor and follow up the progress of different cases
• Coordinate with various departments in arranging repair & maintenance work schedule
• Assist various departments in arranging appointment with tenants.
• Handover premises to new tenants
• Prepare pre-handover and post-handover documents
• Conduct tenant survey, tenant visit and seasonal greeting to collect feedback
• Communicate with tenants before renovation work start

Basic requirements:

• Higher diploma holder or above in Hospitality / Property Management or related disciplines
• Minimum 4 years' relevant working experience in Customer Service / Property Management / Hospitality
• Excellent communication, interpersonal and problem solving skill
• Good command in both English and Chinese
• Motivated, responsible and able to work independently with good time management

Benefits:

• Medical insurance
• Dental insurance
• Discretionary year-end bonus
• Paid birthday leave
• Paid emergency leave
• Paid examination leave
• Paid marriage leave & gift
• Paid compassionate leave

We are constantly looking for talents who are proactive and dedicated to be part of our Hip Shing Hong’s family. If you are ready for the next challenge, please apply now. For more information, please visit our Company's website https://www.hshd.com.hk/en/career/ [link removed].

All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only.