Front Desk Associate 客戶服務主任

DUTIIES AND RESPONSIBILITIES

• Provide professional and efficient check-in for arriving guests with hotel standard and paying special attention to any special room requests

為抵達的客人提供專業及有效率的入住服務，並特別注意任何客房的特殊要求

• Conduct hotel or room tour when necessary

為客人簡介酒店及房間

• Execute all cashiering procedures with accuracy and support all postings, corrections, rebates, currency exchange, paid outs, etc. with proper documentation

準確執行所有收銀程序，並保留所有有關過帳、更正、退款、貨幣兌換、付款等操作的文件

• Update guest information into the system, ensuring all required information are obtained and recorded properly

更新系統內的客人資料，並確保所有資料記錄妥當

• Maintain complete knowledge of hotel features, services, operations hours, restaurant concepts, etc

熟習所有酒店相關的資訊，包括酒店特色、服務、設施營業時間和餐廳資訊等

REQUIREMENTS

• Minimum 1 year of relevant working experience

1年相關工作經驗

• Excellent customer services skills

優秀的客戶服務技能

• Solid written and verbal communication skills

優良的讀寫及溝通技巧

• Proficiency in Cantonese, English and Mandarin

精通廣東話、普通話及英語

• Excellent organizational and multitasking skills

優秀的組織能力並能夠同時處理多項工作

• Ability to maintain a positive, friendly attitude under high pressure situations

在高壓環境下保持積極友好的工作態度

所有資料將會絕對保密,並只用作考慮本集團 / 本公司有關或類似職位之申請。

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.