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2014-07-30
5081 瀏覽
We had a reservation so we didn't have to wait. And true to my request, they seated us by the windows. This is the main reason for visiting this location, after all.There were three of us. I ordered two pizzas and an order of dough balls. I ordered the thin crust Margherita pizza. It was hot and delicious, with just the right amount of cheese (aka not too much). The fresh basil leaves on top were a perfect touch. The crust was thin and baked to perfection. For me this is what makes Pizza
There were three of us. I ordered two pizzas and an order of dough balls.
I ordered the thin crust Margherita pizza. It was hot and delicious, with just the right amount of cheese (aka not too much). The fresh basil leaves on top were a perfect touch. The crust was thin and baked to perfection. For me this is what makes Pizza Express special.....I love their thin crust pizza.
For the kids, I ordered the thicker crust Margherita (but not the kids size one). Their pizza was a bit light on cheese for their liking (kids love cheese) but they ate it all, and asked for another. The pizzas were super fresh and hot and delicious.
The pizzas arrived and were lovely, as they always have been. Fresh, delicious, and truly italian style.
The dough balls (a "starter" per their menu, ironically) often come after the pizza, although I'm never sure why. This time, though, they never came. I had to follow up to get them. They did eventually come, but long after the pizzas.
Once they came, the dough balls were tasty and hot. The three dipping sauces were perfect. The kids love the butter for dipping, and I like the tomato sauce.
Our iced teas were only refilled once (free refills and most other locations refill them constantly). We really received almost no service, other than putting the food onto the table.
I had to try twice to flag someone down to ask for the bill, and yet it still never came (probably visiting the dough balls??).
Finally I flagged down yet another server and did then receive the bill.
All in the all, the pizza was excellent, as it's always been (first had this in London, then over several years in HK, many locations) but the service was really bad. Not particularly friendly (as they usually are in Pizza Express), and they didn't do even the minimum of ordering our food and then delivering the bill.
I was a VERY disappointed customer. For sure I'll still frequent Pizza Express, but I'll give this location as pass for sure.
題外話/補充資料：
There seemed to be a lot of trainees, and ironically, therefore a lot of managers on hand that time. This did not provide even a reasonable service experience.
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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