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2009-04-26
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We have visited Lei Garden in Elements for several times since their opening. The quality has been fluctuating especially when we ordered seafood related dishes. Today we, a total of 7 people, went there at 8pm for dinner for sake of convenience as my son's family with young children are living at Kowloon Station. We were recommended by one of the female managers on choices of dishes, including steamed fish, weighed 18兩, which was supposed to be "fresh and swimming" according to price tag ($28
Today we, a total of 7 people, went there at 8pm for dinner for sake of convenience as my son's family with young children are living at Kowloon Station. We were recommended by one of the female managers on choices of dishes, including steamed fish, weighed 18兩, which was supposed to be "fresh and swimming" according to price tag ($28 per 兩).
The outcome was disastrous. For my 30 years' experience in cooking seafood, I can't imagine a so called "quality" restaurant (with Michelin rating in other branches) would bring us a "frozen" fish to sell like fresh fish. The taste was just like metal and bile.
We called back the female manager for comment, attempted to voice out our feeling only (we definitely wanted a fair feedback). She answered, 'this was the only one left for you to order...' 'Oh, that's why' I thought. Yet the logic does not make sense. Is the coporation only aiming at clearing up the stock instead of customer-oriented service? How come at the first hand the manager had to recommend the near-expired "fresh" food?
The manager then brought the fish back to kitchen and asked the cook for comment. However, the manager's gesture and attitude reflected her thought: we were playing tricks. Two minutes later she returned and said the fish had "no problem at all". But she initiated cancellation of the bill for that fish. That was another illogical move! We never asked for cancellation yet we only expressed on their dishonesty. Obviously from their point of view, we seeked for Jetso only.
While we checked the bill, the pay for the fish was cancelled. We used the credit card to pay the bill, with an addition of $600 cash as "'tips". The female manager said with smiling face, 'oh please don't do that, 我良心過意不去, 我會睡不著". My son replied, 'That's your own business'. I understand her logic finally.
I would formally lauch a complaint to their administration. And of course, that would be our last visit.
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