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2011-02-08
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It's the 4th Day of the Lunar New Year - a fine sunny Sunday. My Sydney friend & her family were in town. So we decided to meet for lunch nearby Hopewell Center. We passed by this Vietnamese Restaurant and were attracted by the neat & tidy white decor.It was 5 mins to noon & the restaurant was supposed to open at noon. As my friend had done a great shopping so would really want to settle down with the heavy bags first. So I knocked on the door and was received by a man (Later known as the m
It was 5 mins to noon & the restaurant was supposed to open at noon. As my friend had done a great shopping so would really want to settle down with the heavy bags first. So I knocked on the door and was received by a man (Later known as the manager of the named David Cheung).
The man received the door with a pocker face, saying that they were not open yet. I said we would just like to sit down 1st and would not need any service before noon. He still insisted that we should wait outside the door. I claimed that this is Chinese New Year and everybody want to have a good start and solicited for a convenience.
We finally were "permitted" in and we picked a window seat to enjoy the beautiful sunshine. The table settings in the window side were with 3 small tables for 2. As there will be 6 of us so we asked the waiter to align the 3 tables to accomodate our gathering.
This seems to be a very reasonable request to me but the waiter's response was "this couldn't be done on Sunday" ??!!!
As such, my friend & I had to give up the window view & struggled our way with all the shopping bags to a round table inside the shop.
We hadn't really got our butt on the chair, another waiter asked rudely, "when will all 6 persons be ready ?" As the daughters are still shopping in Wing On I explained that they weren't gonna be a moment late.
The waiter didn't even to serve us water, started preaching their house rule : "all visitors must leave within 1 hours 15 minis!!! So you'd better be hurry !" At that moment, there was only another table occupied.
I asked for the manager to expressed my concern on their customer service. The pocker-face man apeared again. Not only had he recognised the problem, he recited the same "house rule"' when the restaurant were almost empty.
All the good mood were gone. I was supposed to treat my friend & family with a good meal and was ready to spend arround 600 to 800 on this meal. We ended up leaving the restaurant with nothing but fury !
I browsed OpenRice & leant that this is a chain shop but this particular shop in Wu Chong got the most crying faces. No wonder why !
I hope the management of this restaurant could do something about this.... such a nicely-decor place, such a terrible service !!!
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