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2017-09-07
2040 瀏覽
Came here for a celebratory dinner for twelve people. We'd all been here before about a month ago and were attracted by the reasonably priced dishes and free corkage. However, the evening soon turned sour: 1. The chargrilled USDA ribeye was brought to our table and we asked for it to be cut up. 10 mins later, we were still waiting. When we asked about it, we found out our ribeye had gone to the table next door as they had been "waiting a long time".2. When the bill came, it was much more than we
1. The chargrilled USDA ribeye was brought to our table and we asked for it to be cut up. 10 mins later, we were still waiting. When we asked about it, we found out our ribeye had gone to the table next door as they had been "waiting a long time".
2. When the bill came, it was much more than we expected. We soon found out there was a $550 min charge and a $200 corkage per bottle! We had each brought one bottle of wine as we were told over the phone corkage was free up to one bottle per person. Even OpenRice says "free corkage and two wine glasses per person". Nothing was mentioned of the minimum charge at the time of booking nor of the $200 corkage. There is no notice of this anywhere in the restaurant, nor on the main entrance, nor on the menu. Nowhere in fact! When we asked the manager to show us, he was speechless and just said this was a new policy.
3. We raised this with the manager in English. It was clear what we said was going in one ear and out the other. So we switched to Cantonese. His response was "so I have made a mistake, what do you want me to do about it?" How on earth do you call this customer service?
This is not a restaurant I will ever visit again nor one I will recommend to my friends. The manager is dishonest and does not care about repeat customers. Be warned!
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