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Some service glitches are unforgiveable
2015-08-16 1350 瀏覽
I have eaten here several times.  And the food (when they are not out of a dish) has almost always been good and enjoyable.  However this last time there was a mild problem with the food: the potatas bravas, about half on our dish, were undercooked.  As a hospitality professional myself, I always want to let the owner know if there is a problem so they can make it better under the theory that I would want to know if I were them.  However instead of getting sympathy and a fix (properly cooked pot
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I have eaten here several times.  And the food (when they are not out of a dish) has almost always been good and enjoyable.  However this last time there was a mild problem with the food: the potatas bravas, about half on our dish, were undercooked.  As a hospitality professional myself, I always want to let the owner know if there is a problem so they can make it better under the theory that I would want to know if I were them.  However instead of getting sympathy and a fix (properly cooked potatoes would have been sufficient), we were instead given a lecture on the differences in the cooking style of potatoes between Valencia, Barcelona, and Madrid, where the owner is clearly from, and, according to the man, they apparently prefer their potatoes pretty much raw in the middle.  Even after assuring the owner that we have been to Madrid and eaten plenty of potatoes there, he still wanted to keep going, to let us know that we were wrong.  I wish I could let this slide as a Hospitality 101 mistake but unfortunately, it appears that is just the way thing are done at this place.  As such, he has lost my business forever.  And I will tell people the story here and really anywhere friends are telling stories of restaurant disasters.  And in case you were wondering, no, he did not comp our potatoes (not that we wanted that) nor did he come to see us goodbye even though we were one of only two tables at the restaurant eating at that time. 
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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    2015-08-16
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