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2025-07-09
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I was at this Venchi location on Sunday July 7, 2025 at around 16:45 with my two kids. We presented 3 mini ice cream vouchers. Each entitled two either cone or cup. Despite my son’s love for ice cream cone, he went for the safety option of having his in a cup. However, my gelato was not safely clung onto my cone hence it fell off after one bite. The staff there was very kind to offer me the same gelato in a cup (although it was much smaller than the original one that was fallen, anyway it’s
I was at this Venchi location on Sunday July 7, 2025 at around 16:45 with my two kids. We presented 3 mini ice cream vouchers. Each entitled two either cone or cup. Despite my son’s love for ice cream cone, he went for the safety option of having his in a cup. However, my gelato was not safely clung onto my cone hence it fell off after one bite. The staff there was very kind to offer me the same gelato in a cup (although it was much smaller than the original one that was fallen, anyway it’s a nice gesture they offered).
Few more minutes into enjoying our gelato at Venchi, I saw a customer left with a cup of gelato and a cone stick upside down into the gelato. I then asked the staff Mia why she did not offer me both cone and cup, and that I would like to have my son’s cone. Mia firmly rejected my requested and insisted that I should have told her upon ordering the gelato. She even “offered” me and said she would give me to me next time I order. How would I know this was an option without her telling me? Also, our vouchers are entitled to cone which costs $15 more than the cup. I could not understand why she was arguing with me when I was asking for something that I was paid for.
After around 3 minutes of non-stop argument, I stood up and asked her why she would be so rude to me. Surprisingly she suddenly changed her mind and offered me the cone that belonged to me. However, I was so mad at that point that I did not want to take it from her.
Not sure why she insisted to argue with customer when Venchi is charging $78 for one mini gelato and I was getting 3 at that time. Anyway, yummy gelato but poor service and definitely will not recommend unless you are in the mood of being humiliated!
張貼
