EAST Residences - Guest Experience Assistant / Officer 客務助理 / 客務關係主任

Swire Hotels
刊登於 2021-07-09


As a Guest Experience Assistant / Officer, you'll work to create spontaneous personalized and all-rounded guest experiences for the residents of EAST Residences.

Your success: To contribute to the smooth and efficient running of the residence with fabulous guest experience.


At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we'll shower you with perks, including:

  • Location: Above MTR Station, get here quickly thanks to our highly accessible location.
  • Appreciation: An appreciative & supportive culture that allows you to be your best self.
  • Development: Tons of learning opportunities for you to upskill yourself.
  • Wellness: An environment that treasure your well-being & lifestyles.
  • Development: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!


  • Experience: Experience in the operations of serviced apartments or residences will be an advantage. Candidates with more experience will be considered as Guest Experience Officer.
  • Education: Graduate from technical college or hotel school is preferred.
  • Skills: Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. Proficiency in Chinese would be a definite advantage.
  • Personality: Creative, presentable and self-motivated with a fun and positive personality.
  • Extra Awesome: Very flexible and able to adapt to different situations, taking enjoyment from everyday being different.


  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
  • Deliver the brand promise and provide exceptional guest service at all times
  • Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery
  • Handle all guest complaints and inquiries in a courteous and efficient manner

We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.

Want to be one of us? Please send us your CV.

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.


Swire Properties Hotel Management Limited

工作地區 鰂魚涌
相關經驗 0年
語言要求 英文
受僱形式 全職 / 長工
待遇 牙科保險 / 教育津貼 / 五天工作週 / 彈性工時 / 醫療保險 / 花紅/獎金 / 交通津貼 / 值班膳食 / 恩恤假
參考編號 ORJOB76550

Swire Hotels
About EAST Residences

EAST Residences, a business and leisure accommodations in the heart of cosmopolitan Taikoo Place, Quarry Bay. We are currently seeking a creative, presentable and self-motivated individual with a fun and positive personality to join our team.