I’ve never posted anything negative about a restaurant or a shop. I usually tell myself everyone will have a bad day once in a while. But this is one exception I will make because I think people ought to think less about themselves and more for others.I had 2 hrs to kill this morning and decided to try Baked.I ordered the baked eggs on brioche. Less than halfway through, I bit into something hard. I spit it out and it looked like a dirty fingernail. I was horrified, but I didn’t want to overreact so I called to the waiter and told him, “There’s a fingernail in the dish.”He goes: “A fingernail???”I handed him the plate and he left with it. I sat there all disgusted and thought. Shit I’m still hungry, shall I get the hummus? So I sat there waiting for someone to come over. 3 minutes later, @bakedfounder whom I’ve met came over but doesn’t recognizes me because I’m in my dorky glasses and morning hair, came over and said: “it is not a fingernail. Just some old plastic.” And pauses. I was really about to say hi but wait. Is this my turn to say something to make him feel better? Is a dirty plastic better than a dirty fingernail? I can’t decide.So I go: “So?” Waiting for a turn of events here.He then continues: “But it tastes good right?”Seriously?!?!? I almost ingested what I thought was a gross fingernail and all he cared about was if it tasted good? That I should overlook this because of the taste? I was shocked at this response so I said, “but that’s not the point right? There is something in the food that’s not supposed to be there.”Still no apologies. Then he took off without a word.Talk about ego. Talk about customer care. Is it my fault that I found plastic in YOUR food and am I supposed to feel better that it’s not someone’s fingernail? I am appalled. So I asked for my check and this really nice girl came to apologize (finally!!!) and said they will waive the check. Not a great morning at all but I think that all of us should react less dramatic to things that don’t go our way. It is actually ok to just say sorry and make the other person feel valued and cared for. #disappointed #bakedfounder #baked #badservice #shocked…查看更多
…查看更多
My husband and I dine out about 4 nights a week, and we love to eat. This is my first time writing a review on openrice because I felt an urge to voice out my unsatisfactory experience at this restaurant. I've dined at Pane Vino on Robinson Road several times and quite liked it but because they had no parking nearby, I decided to opt for this location instead. We ordered:Beef carpaccioGrilled bone marrowMinestrone soupCrispy Pork Steamed mussels & clamsFruit de Mer SpaghettiOssobuccoThat is actually quite a bit for 2 people, and the 2nd dish that came was the crispy pork starter and it was too salty. It was too salty to even chew on so we requested to cancel it. The waitress came over and said: "Why is it too salty? This is baked in sea salt so it should be salty." I then answered, "I've eaten tons of stuff baked in sea salt and nothing compares to this so would you please cancel it for us considering we did order alot and this is the only 2nd dish." She then goes, "Yes I'll cancel it but you need to order another dish." That was the first time ever I've heard of this kind of service. What was worse, she then went back into the kitchen with the crispy pork belly, and came out holding a piece of it in her hand and eating it infront of us. How rude!We then ordered another tuna tartare so satisfy her. The rest of the dishes were fine and we quite enjoyed it. While we were eating our last dish, another waiter came over, hands on his waist, expression ready to fight, and go" would you care for some wine?" 
I go, we are at our last dish. Anyway, completely unacceptable. I would feel sorry if I was the owner and hired such staff.…查看更多
