影片
更多
2020-12-13
1226 浏览
Coming to Amber for its Full Amber Experience (dinner), unprepared - without reading openrice. And indeed it is full Amber experience including the service. Once seated in a far corner in Amber as we preferred a quiet dinner, a lady was talking loudly from at least 8m away - centre of the restaurant (and it was a full house that evening). Every single word can be heard throughout the whole night. We spoke to the manager twice and were ignored. Can’t believe there is no training for dealing with
Once seated in a far corner in Amber as we preferred a quiet dinner, a lady was talking loudly from at least 8m away - centre of the restaurant (and it was a full house that evening). Every single word can be heard throughout the whole night.
We spoke to the manager twice and were ignored. Can’t believe there is no training for dealing with difficult VIPs or complaints that can’t be resolved... in Amber, a restaurant housed in MO.
Call me sour grapes, right after first complaint, the lady was offered free truffle (supposed with an add-on charge) on one of the dishes, obviously with a loud “Oh- I *thought* we ordered the option without truffle...” I now recall this terrible experience every time I see truffle.
To be fair, food is above average and would love to revisit. A lot of thoughts has been given to the dishes, from taste to appearance. Caviar with sea urchin is well worth as their signature dish! First time tried oyster leaves and they taste exactly like oyster!! However we were disappointed with their sourdough (also another surprise that it can go wrong in a French restaurant!).
Service is consistent with other openrice comments - irregular table mat that makes staff’s life difficult, cutlery kept falling onto the table and they simply gave up and put wherever (on my left, at an angle... just random). Hope you dont have anything to complain, dont expect any response. Good luck.
17 浏览
1 赞好
0 留言
张贴
