I am writing to express my dissatisfaction with my recent shopping experience at your store. I was attracted to your "buy three, get one free" promotion, and when I inquired about the egg tarts, the staff member responded to me in English, which I found confusing and unhelpful and her voice sounded so annoyed. When I bought 4 egg tarts in original price then went out the shop again, the poster did not mention that you need to buy 3 different favors instead of one.
I understand that staff may have different language preferences, but it is important for your team to communicate effectively with all customers, especially in a diverse environment. This experience left me feeling frustrated and undervalued as a customer.
Due to this incident, I regret to inform you that I may not return to your store in the future. I hope you take this feedback seriously and consider improving your staff training to ensure a more welcoming experience for all customers.
Thank you for your attention to this matter.
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