WilliamChow3600的個人專頁

我在春水堂沙田新城市廣場分店的經歷讓我感到非常失望。在26/10下午，我和另一位客人在排隊結帳時，遭遇了一位顧客插隊的情況。更令人震驚的是，此店員不僅沒有對此事件進行處理，還讓該插隊的客人優先結帳，並對我們說“等等吓”，這讓我感到非常不被尊重。我曾經對春水堂的服務抱有很高的期望，但這次的經歷讓我質疑他們對顧客的重視程度。更糟糕的是，我在26/10發送的投訴電郵至今未收到任何回覆，這顯示出品牌對顧客意見的漠視。我希望春水堂能夠重視顧客的反饋，改善服務質量，並對員工進行必要的培訓。否則，我將不會再光顧這家店，也不會推薦給其他人。I am very disappointed with my experience at the Chun Shui Tang branch in Sha Tin New Town Plaza. On the afternoon, while I was in line to check out with another customer, we encountered a situation where another customer cut in line. What was even more shocking was that the staff not only failed to address this issue but also allowed the line-cutter to check out first, telling us to "wait a moment" in a dismissive tone, which made me feel very disrespected.I had high expectations for the service for the brand, but this experience has made me question their level of commitment to customer satisfaction. To make matters worse, I have yet to receive any response to the complaint email I sent on October 26, which shows a disregard for customer feedback from the brand.I hope that they will take customer feedback seriously, improve their service quality, and provide necessary training for their staff. Otherwise, I will not return to this store and will not recommend it to others.…查看更多