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I would like to raise a complaint for this restaurant which I just patronized this evening for dinner.We two went to this restaurant for dinner tonight and we ordered one Masala Chicken $112, one Tikka Fish $120 and one Naan bread $20. We used the Entertainer offer in order to free one MAIN ITEM. When we checked the bill, the manager Mark told us that only Naan bread would be deducted from the bill as it is the MAIN ITEM which applied for the Entertainer offer.This is ridiculous that Naan is the
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I would like to raise a complaint for this restaurant which I just patronized this evening for dinner.

We two went to this restaurant for dinner tonight and we ordered one Masala Chicken $112, one Tikka Fish $120 and one Naan bread $20. 

We used the Entertainer offer in order to free one MAIN ITEM. When we checked the bill, the manager Mark told us that only Naan bread would be deducted from the bill as it is the MAIN ITEM which applied for the Entertainer offer.

This is ridiculous that Naan is the main item! This is totally a scam for us. How can they consider Naan is the Main Item just like a bowl of white rice is MAIN ITEM!!!! This is totally unacceptable and I was charged $257 instead of free a MAIN ITEM Masala Chicken for us.

Last but not lease, the staff knew I booked the table thru Openrice and should have 15% off even the MAIN ITEM couldn't be waived. But they didn't give us discount. Instead, just deducted $20. After the dinner, I called back to fight for this with Mark and he said it's me to tell him to use the Entertainer offer. That's why! Come on! customer always go for the higher discount. 

The employees here are tricky and I cannot find a reason to revisit although the food quality wasn't so bad. I will do a follow-up action for this definitely!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2017-08-10
Dining Method
Dine In
Spending Per Head
$130 (Dinner)
Recommended Dishes
  • masala chicken