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2018-11-04
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My friend and I had mixed feelings about this place, but one thing for sure, we won’t be returning anytime soon after the experience.The food was pretty good. We ordered potato and sweet potato fries, plus their recommended lobster roll and lobster/beef burger. It was my first time trying a lobster roll and it was truly delicious!The service was so-so. This is also the main reason why I will not consider going back again unless I had desperate cravings. We booked on app and showed our booking co
The food was pretty good. We ordered potato and sweet potato fries, plus their recommended lobster roll and lobster/beef burger. It was my first time trying a lobster roll and it was truly delicious!
The service was so-so. This is also the main reason why I will not consider going back again unless I had desperate cravings.
We booked on app and showed our booking code upon our arrival. The young server was quite nice about it. She explained to us the terms and conditions nicely.
Then when we placed our orders, it was another server, probably the supervisor, who took the order from my friend.
For some reason, this server hadn’t known we booked on app, so I had to go and show her the code again.
Her attitude was definitely not the best. She looked at us as if we were going to trick her or something. She proceeded to re-explain the terms and conditions of the booking in a very rushed manner.
To be honest, she was truly defensive and impatient while doing it, albeit trying to be semi-polite. It felt to me that the server was truly having some trust issues.
If I were in her shoes, I would simply have asked the customers if they were already clear about the terms and conditions, instead of being clearly unwilling to explain again.
Then when my friend and I had finished, my friend went to the toilet.
I’ll be honest — even though I read the “staff only” sign, it was one of those rare moments where it didn’t register to me what it meant. I had had such a good time with my friend catching up that my brain was not functioning properly.
The door was not locked either, so when my friend went in, it didn’t occur to me that we weren’t supposed to use it.
My friend came out and I told her I needed to go too. Then I went in the toilet, locked the door, only to be immediately welcomed with rude, loud pounding on the door AND rough tugging on the door as if there was an emergency.
I didn’t use the toilet and opened the door to see what the matter was. The same server had come to tell me VERY brashly and insistently that this was a “staff only” toilet.
Without using the toilet, my friend and I then left. I’m not trying to say that from the server’s perspective, we did nothing wrong.
However, it really was an unintentional action on our part. My friend and I were definitely not meaning to cause any trouble. We were not rude at all, from beginning of the meal to the end of the meal.
I honestly think that the way we were treated by this female server was rather uncalled for. She could have politely knocked on the door or when I came out, tell me politely that this is a staff toilet, instead of being all huffy, puffy and defensive.
Some may think that perhaps 50% discount booking via app may be a reason for the under-the-par service. But I have booked other restaurants using the app before and the experience was simply fabulous.
So, even with tasty food, this place is definitely permanently off my list because of the attitude of the staff. There are just so many other great eateries and restaurants nearby to check out too!
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