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2018-03-26
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Indian Village is a rude and pathetic excuse for a restaurant. I ordered takeout on a weekday through self pick up, as I live about 7 minutes away from the restaurant. I also have a nut allergy, so knowing Indian cuisine I am consistently careful about asking them to either exclude nuts, or alert me if any of the curries have nuts grounded in. I did this twice over the phone with the lady who took my order, double checking my chicken tikka masala and samosas had NO NUTS, to which she confirmed c
I ordered takeout on a weekday through self pick up, as I live about 7 minutes away from the restaurant. I also have a nut allergy, so knowing Indian cuisine I am consistently careful about asking them to either exclude nuts, or alert me if any of the curries have nuts grounded in. I did this twice over the phone with the lady who took my order, double checking my chicken tikka masala and samosas had NO NUTS, to which she confirmed clearly. Twice.
I hop down to the restaurant to pick up my order and return home 10 minutes later with my food. I start on the (slightly dry) samosas and already feel my allergy coming on, but after a couple of bites into my curry it's a full blown reaction. I'm obviously upset this has happened and immediately call the restaurant back to ask which dish has nuts in it.
This is where the fun starts. I am met with a different voice - a grumpy man barking across the phone which means I am forced to retell him the situation. He then proceeds to 1) shout down the phone at me for being a nuisance, 2) shout and accuse me of LYING - that I didn't request for no nuts "because he just checked with the lady" who has obviously lied about her carelessness instead, and 3) that there are cashews but no nuts (?!)
He then grudgingly hurries me to choose another order, that if I return my (eaten) curry he can exchange it for another one. Mind you, he is well aware that I've had a few bites into the dish already. It turns out I'm only left with the Dahl curry because in fact ALL the other curries have ground cashews in it...
So I make my way down to the restaurant again, but this time I am met with extreme hostility and disgustingly rude service by the very same man I spoke with on the phone. There was NO apology, only continued barking and shouting (in front of his customers!), pushing me out of the way while he serves his sizzling hot plate of tandoori. The lady took back my eaten tikka masala, and left it open in the kitchen - not sure why she kept it on the counter instead of throwing it in the bin...
All in all, an absolute travesty. The food, which I should also comment on, was average at best although the roti and samosas were both dry.
Both thumbs down.
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