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Restaurant: Crystal Jade La Mian Xiao Long Bao
Info:

To encourage eatery outlets to reduce food waste at source together with customers through offering portioned meals and adopting food waste reduction measures, the Environmental Protection Department has launched the “Food Wise Eateries” Scheme. Participants will be awarded with a Food Wise Eateries (FWE) accreditation status if they comply with the assessment criteria and will be granted with the FWE Logo and Stickers for displaying in the premises and their promotion for public identification. Applications are accepted all year round and are FREE of charge.

For details, please click here, http://www.foodwisehk.gov.hk/en/food-wise-Eateries.php

Restaurant: Crystal Jade La Mian Xiao Long Bao
Info:

To promote a new salt and sugar reduction (RSS) dietary culture and living style to the people of Hong Kong, the Food and Health Bureau, the Committee on Reduction of Salt and Sugar in Food and the Centre for Food Safety of the Food and Environmental Hygiene Department has launched the "League of RSS-friendly Restaurants" ("League"). Restaurants participated in the League will offer less-salt-and-sugar options to the consumer or even tailor-make less salt or sugar dishes in designated restaurants. Participating restaurants will be granted with the League Labels for displaying in the premises for public identification. For details, please click here, https://rssless.hk

Level2
9
0
2019-06-17 242 views
信用卡於店內被他人誤取。前線經理處理大方,Back Office CS(customer service) 莫名奇妙。#################上星期送父母上機,食完飯用信用卡埋單,久久未見職員交還信用卡,打算喺前台取回,先知道信用卡被遺失。家人因為擔心機場老鼠,所以立即報警。經理見狀立即替我打電話去card Centre cut 咭,確認沒金錢損失。亦向到場警察落了簡短口供。若半小時內,經理收到誤取咭嘅另一客人打電話嚟,清楚係一時取錯,虛驚一場。因為我嗰張信用卡有啲terms & condition, 所以呢幾日仲擔心緊補領有無問題。。。。。。之際。。。。嘅工作時間突然收到翡翠嘅CS來電,話抱歉,會檢討....(下刪數十字官方書面語)。我心諗:咁又點呢?你份工係CS, 你返工office hour打嚟我嘅office hour ,代你公司向我道歉。咁好喇,其實唔駛嘅,因為在場同事道咗歉,你再重複一次,我當我幫你完成你嘅JOB啦。然後再upupupup官方書面語。我心諗,有乜咁複雜呢,以後睇有無方法唔俾其他客人access 到另一個客人張咭咪得囉?!完。為咗無另一位香港人/旅客
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信用卡於店內被他人誤取。
前線經理處理大方,Back Office CS(customer service) 莫名奇妙。
#################

上星期送父母上機,食完飯用信用卡埋單,久久未見職員交還信用卡,打算喺前台取回,先知道信用卡被遺失。
家人因為擔心機場老鼠,所以立即報警。
經理見狀立即替我打電話去card Centre cut 咭,確認沒金錢損失。亦向到場警察落了簡短口供。若半小時內,經理收到誤取咭嘅另一客人打電話嚟,清楚係一時取錯,虛驚一場。

因為我嗰張信用卡有啲terms & condition, 所以呢幾日仲擔心緊補領有無問題。

。。。。。之際。。。。嘅工作時間突然收到翡翠嘅CS來電,話抱歉,會檢討....(下刪數十字官方書面語)。

我心諗:
咁又點呢?你份工係CS, 你返工office hour打嚟我嘅office hour ,代你公司向我道歉。咁好喇,其實唔駛嘅,因為在場同事道咗歉,你再重複一次,我當我幫你完成你嘅JOB啦。
然後再upupupup官方書面語。
我心諗,有乜咁複雜呢,以後睇有無方法唔俾其他客人access 到另一個客人張咭咪得囉?!
完。

為咗無另一位香港人/旅客再驚餐飽,我向你哋代表講咗第二次,用我晏啲OT嘅時間協助你做埋你嘅工作。
(customer feedback )

咁好喇,因為仲返緊工,長話短說,
我問:咁其實你打嚟,除咗代公司道歉,嚟做乜嘢嘅呢?
答:呀,係我同事交代有咁嘅事件叫我跟進。

即係你返工嘅task1, 要獲得一個like?
還是覺得我需要社工多過專心對待自己份工?一係你可以幫我打去問我agent補領信用卡會唔會無咗reset舊咭啲terms呢?你係咪可以補返我失去嘅本月最後45分鐘同家人好好相處時間?你係咪可以un跳返我跳快咗嘅心跳呢?

唔會架嘛?!

咁其實你打嚟做乜?
聽你講嗰啲官方回應,好明顯連在場失咭嘅CCTV都未睇過,未了解清楚件事,未諗過SOLUTION, 就打電話嚟啦。

其實收到位CS電話之前,我係完全唔嬲嘅。

唉。。。真係好專業。。。😑嘅官。。。


經理姐姐,你提過嘅coupon唔需要俾我喇,用嚟資助你哋back office 員工陪訓, 可以有你一半嘅AQ,香港少幾位只說不做嘅人,更好。

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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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