Me and my wife had dined here last night for a birthday night of my wife.
In Summary, the Food was terrible, the staff was rude, the cake we ordered for the gift to my wife never came out, the window seat that we had asked for, was too far away, the bread we ordered was also never delivered. We will never come back to this restaurant again. Never consider for the event occasion.
The service - As a birthday gift to my wife i had ordered the Cake the day before, (in this restaurant you have pre-order the cake 24hr in advance), and it never came out.
It was strange enough, that I had received the message at 9:20pm of the night before, that i have to "FILL IN" the "cake order form", Print it, Write it, Scan it, and send it back to them (to Deli Kool) in order to appropriately get the cake order through. I had asked them to process it, because I had no printer, and scanner to immediately send the order back. There were no reply.
Additionally, there were set of complimentary bread we asked to add when they asked if we want more, and when we clearly replied with Yes, it was just forgotten, and never delivered.
The Window seat we asked to arrange, it was never arranged and it seemed that one seat was left open until we left the restaurant.
The service itself just ruined our night.
The Food - We had ordered the Lamb chop and Risotto. The lamb was surprisingly surreal small size, with probably around the size of table spoon!!, with little bones attached. I had overlooked the other table, where they had reasonably large "Chop" size lamb was served. With HK$460 Lamp Chop, it was clearly over priced table spoon size Lamb.
The Risotto was terribly hard at the rice core, very hard to chew and eat.
The worst part is, someone call me on my phone the day after (today) and telling me sorry about that they forgot the Cake. also telling me "It is none of your business anymore, but we will report to the management". and hang up.
None of my business? yeah, just screwed up the night, and we never come back again, so you are right.