Front Desk Associate 客戶服務主任
Job Highlight
Job Description
DUTIIES AND RESPONSIBILITIES
• Provide professional and efficient check-in for arriving guests with hotel standard and paying special attention to any special room requests
為抵達的客人提供專業及有效率的入住服務,並特別注意任何客房的特殊要求
• Conduct hotel or room tour when necessary
為客人簡介酒店及房間
• Execute all cashiering procedures with accuracy and support all postings, corrections, rebates, currency exchange, paid outs, etc. with proper documentation
準確執行所有收銀程序,並保留所有有關過帳、更正、退款、貨幣兌換、付款等操作的文件
• Update guest information into the system, ensuring all required information are obtained and recorded properly
更新系統內的客人資料,並確保所有資料記錄妥當
• Maintain complete knowledge of hotel features, services, operations hours, restaurant concepts, etc
熟習所有酒店相關的資訊,包括酒店特色、服務、設施營業時間和餐廳資訊等
REQUIREMENTS
• Minimum 1 year of relevant working experience
1年相關工作經驗
• Excellent customer services skills
優秀的客戶服務技能
• Solid written and verbal communication skills
優良的讀寫及溝通技巧
• Proficiency in Cantonese, English and Mandarin
精通廣東話、普通話及英語
• Excellent organizational and multitasking skills
優秀的組織能力並能夠同時處理多項工作
• Ability to maintain a positive, friendly attitude under high pressure situations
在高壓環境下保持積極友好的工作態度
所有資料將會絕對保密,並只用作考慮本集團 / 本公司有關或類似職位之申請。
The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.
Job Function | |
Work Location | Aberdeen |
Education |
School Certificate / HKDSE
|
Skills | Customer service / Communication |
Spoken Language | Fluent Cantonese / Fluent English / Fluent Mandarin |
Employment Type | Full Time |
Industry | Hospitality / Catering / Club |
The Fullerton Ocean Park Hotel Hong Kong will be the first waterfront resort on Hong Kong Island, with over 400 guest rooms overlooking the spectacular South China Sea, located at the foot of the city’s most popular attraction in the Southside.