Member Service Officer – CS


The role is mainly focusing on supporting Loyalty and eCommerce Program

  • Receive, answer, record and document the requests & enquiries, and also handle complaints from Loyalty and eCommerce platform members/ merchants
  • Maintain daily operation of the Customer Service Hotline through omni channels including telephone, email, web and social media, etc.
  • Satisfy customers' requests in a courteous and efficient manner, relative to all matters concerning services
  • Assist in promoting the marketing program
  • Carry out other duties delegated by Supervisor


  • Form 5 or above
  • At least 3 years of experience in Customer Service
  • Experience in retail industry, loyalty program and eCommerce is preferred
  • Enjoy communicating with people, cheerful, responsible and able to work independently
  • 5 days per week, shift-duty and work on public holidays are required
  • Good in written and spoken Chinese and English, Mandarin is preferred but not a must
  • Basic computer skills, e.g. Chinese word processing, Word, Excel
  • Energetic, creative and good team player
  • Candidates with more experience will be considered as Senior Member Service Officer

Application with full details stating current and expected salary to: "APPLY"

Please quote the reference number (RMSD/MSO/CT04/19) in your application.

(All personal data provided will be treated in strict confidence and used for recruitment purposes only.) 

F&B Jobs
Work Location Quarry Bay
Experience 3 year(s)
School Certificate / HKDSE
Language Cantonese / English
Employment Type Full Time / Permanent
Benefits Dental insurance / Medical insurance / Bonus / Compassionate leave
Reference No. ORJOB65869

About company
The Hong Kong and China Gas Company Limited
Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong's first public utility. Today, we are one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge business practices. For the past years, Towngas has been growing with Hong Kong, evolving from the simple gas company supplying fuel for street lamps to our current leading position in the energy industry in the greater China region.

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