Assistant Manager - Service Experience

The Ritz-Carlton, Hong Kong
Posted on 2019-12-11

Job Description

  • Assists to answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Assists to operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension
  • Assists management in training, motivating, and coaching employees; and serves as a role model
  • Reports accidents, injuries, and unsafe work conditions to manager; and maintains awareness of undesirable persons on property premises

Please e-mail your resume to: [APPLY]

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The Ritz-Carlton is an equal opportunity employer committed to employing a diverse workforce.

All applications will be handled with strict confidence and all data collected will be used for recruitment purposes only.

F&B Jobs
Work Location Jordan
Experience 5 year(s)
Employment Type Full Time
Benefits Dental insurance / Education allowance / Five-day work week / Medical insurance / Bonus / Transportation allowance / Free duty meal
Reference No. ORJOB67886

About company
The Ritz-Carlton, Hong Kong
Dominating the city skyline at 490 meters high, The Ritz-Carlton, Hong Kong is the highest hotel in the world. Soaring from the 102nd floor to the 118th floor, with unrivaled views of Victoria Harbour, Hong Kong Island and the New Territories; Michelin-starred restaurants; the highest bar in the world and award-winning spa, the hotel takes center stage in the International Commerce Centre.

The Ritz-Carlton, Hong Kong honored as 2016 Best Employer, Best Employer for Generation Y by Aon Hewitt, as well as Forbes Five-Star Hotel and Five-Star Spa by Forbes Travel Guide 2016, its fourth consecutive year among the highest-rated.

It is our pleasure to introduce the following career opportunity to you that could change your life.