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2013-04-08
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It wasn't the first time I dined at this restaurant. Not my favorite in terms of the restaurant environment (as noisy as Chinese restaurants as they cramped too many tables into a small space in order to make more money), but the food is good (tend to be salty but that's Portuguese style in general) and price reasonable.So again we enjoyed the food as usual, except one foolish mistake of one waiter then our evening was completely ruined.我已來過船屋多次, 食物水準不錯, 價錢相宜. 所以即使較嘈吵也可勉強接受. 這次晚餐一樣, 食物OK, 但這個晚上卻
So again we enjoyed the food as usual, except one foolish mistake of one waiter then our evening was completely ruined.
我已來過船屋多次, 食物水準不錯, 價錢相宜. 所以即使較嘈吵也可勉強接受. 這次晚餐一樣, 食物OK, 但這個晚上卻讓一個侍應徹底破壞了.
It was Sat evening. We entered the restaurant a bit later than 8pm. There was a table available immediately. After we finished the main courses we ordered dessert and dessert wine. My boyfriend off to toilet, then a waiter approached me, telling me I have to turn the table at 930, as it's reserved for other customers. I said ok, the waiter left, then I checked the time, then I realized it was 930.
SO WE WERE TOLD TO LEAVE AT 930 AT 930. WITHOUT PREVIOUS WARNING BEFORE. AND THE DESSERT JUST ARRIVED.
長話短說, 我們在9時25分叫甜品及酒, 而侍應在9時30分叫我們離開,因為要交枱給下輪食客, 而1)甜品剛上, 2) 之前我們沒有收到通知.
最可怕的是, 那侍應竟然睜大眼睛說謊, 說他跟我說過, 而我由進門開始未跟他說過一句話. 如此低級的大話實在令我不懂如何反應。唯一的解釋是, 他應該要一早跟我們講清楚, 但他忘記了, 害怕受責, 所以不斷重覆一個低級大話。
I then called to the attention of another waiter who was in front of me. He was a bit nervous, then my boyfriend returned and I told him what happened. At this time, the waiter seemed to have come up with a solution, he decided to lie, he said he has told me we have to turn in the table at 930, while I hadn't exchanged a single word with him.
I was surprised a restaurant of long standing was so inept to handle situation like this. 1) They COULD talk to us nicely, arranged us to move to another table for another big group of customers. 2) If there's really no table available, they SHOULD NOT take our order at 9:25 while we needed to go 5 minutes later. 3) They SHOULD NOT insist they had communicate with us about this while they haven't. 4) And, last but not least, they SHOULD apologize. Instead, the waiter (there's just this one big liar, I have to be fair) lied in the face.
They missed 1, 2, 3, 4 opportunities to make it up.
但即使如此, 他也可以有多個處理方法, 1) 他可以安排我們到另一張枱, 2) 不應該在我們要交枱5分鐘前為我們落單, 3) 不應該講大話, 4) 簡單一句sorry.
但他寧願講大話, 我們實在難以接受.
後來事情鬧大, 非常不愉快, 我承認最後我們反應過大了, 如令其他食客不安, 深感抱歉. 但那一刻實在難以接受一個完全沒有需要的大話。
Here I have to say at last we overacted as we were caught in emotion. We found it humiliating. And we couldn't bear the plain lie. We hereby sincerely apologized to other customers who was affected by us. But again I urge you to understand it was because we were humiliated in the first place.
In conclusion, the food was nice. The service was usually good. As I said I have been here for many times, this was the first time I encountered such thing. But, for sure we wouldn't come back again. And as a piece of advice, I would say, there are many better choices in Macau for Macanese/Portuguese food. For similar standards and environment, I highly recommended O Porto Interior which sits on the same street, which I actually dine there more often.
結論, 這間餐廳的食物是不錯的, 當然我不會再去了. 對其他食客的建議是, 澳門好的澳葡菜有的是, 同一條街的內港餐廳便很不錯, 我也是那兒的常客.而且裝修更有特色,也沒有那麼嘈吵.
張貼