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2011-06-20
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Food was OK but Service at this restaurant was surprisingly disappointing!3 of us went there to have dinner on Father's Day. We arrived around 6:35pm and there were only 3 tables with customers as it was still relatively early. I placed my order around 6:40-6:45pm for around 10 dishes. The food was served slowly and I needed to chase after the waiters for the rice and noodle that I ordered after the main bbq dishes started to arrive. The time that they served the bbq dishes was very inconsistent
3 of us went there to have dinner on Father's Day. We arrived around 6:35pm and there were only 3 tables with customers as it was still relatively early. I placed my order around 6:40-6:45pm for around 10 dishes. The food was served slowly and I needed to chase after the waiters for the rice and noodle that I ordered after the main bbq dishes started to arrive.
The time that they served the bbq dishes was very inconsistent, the first dish arrived about 15mins after I ordered, then we have to wait for another 10mins for the other dishes to start arriving. By the time they were serving my 5th dish, which was around 7:40, the restaurant was already full. By around 7:50, I started to chase for the last 3 dishes that have not arrived yet, and I noticed that some other customers were also chasing after their orders. The food was ok, though some dishes were a bit salty.
By 7:50, which is more than an hour since I placed orders, I decided not to wait for the last 3 dishes that have not arrived. I told one of the waiter I am not waiting anymore and ask him to please cancel the order. The waiter looked disappointed and yelled out loud to the bbq counter to stop the orders for my table, and then just walked away. Up to this point, there was not a single apology from any waiter about the delay of my dishes. I do believed that I have pretty good EQ by not complaining about the bad service.
I then asked for my bill and a waiter came back with my bill after around 5 minutes. I therefore checked the bill by items because I need to make sure the cancelled items are not being charged. As soon as I started to check on the bill, the waiter just walked away.
After the checking the bill, I then gave my credit card and bill to one of the waiter. After about another 7-8 minutes, I waited patiently and the credit card invoice is still not ready. A waiter then came by and said the line/machine with the credit card company is working very slowly, I need to wait longer. I therefore asked him why everything is so slow at this restaruant, I actually asked him in a good manner. He became angry and raised his voice at me and said this is not their fault, is the credit card machine that is slow. I was so suprised about his attitude and then I told him if it is not their problem, is that my problem then? He said I could give him another card and it may turn out faster. It seems that I was the one that delayed the issue because of the card I gave him! I was becoming annoyed as his attitude was bad. I told him I have been waiting for more than an hour for some of my dishes, and after I chased and cancelled the orders, I did not even get an apology from any of them. He said "I told you they are still cooking your dishes" you could have waited for them to come. Is not our fault! I told him then it must be my fault to have picked this restaurant then! He just stepped away and came back with my credit card invoivce after another few minutes. I signed the bill, of course, without giving any tips. He then took away the bill without say thank you...as expected. This has been one of my worst dinning experience, will never go to this restaurant or any of its branches again
張貼