Neway is completely a waste of time and money. Hifi systems and rooms are outdated, overseas students on exchange to HK don't get discounts and the worse of all is their staff lack basic empathy and are almost hostile to the point of scaring customers off.
On 29 July 2018 at around 2:30pm, we made the bad decision of going to Neway at tsim sha tsui. The room we got (room 63) had a really small TV and most importantly the USB charger did not work. At around 3pm, I called the reception to ask them to check but no one came to help so I went to another room which was empty (room 66) to check the USB charger with my phone and see if it is working. Before I walked into the empty room, the staff looked at me but didn't say anything as I walked in.
The USB charger of room 66 was working so I requested the staff who was standing outside to change our rooms. The staff who turned out to be an extremely rude man, gave a very angry look with hatred filled eyes and told me off for entering the room. He angrily announced I wasn't allowed to enter the room without permission but I was unaware of this and never was I given a prior warning despite how he saw me exiting my own room and entering a new room. It is already one thing to not have someone to come in and check our situation after calling them and another thing to not be warned of doing something which is supposedly not allowed.
Being scolded as customers for something we were not warned off and which was due to poor quality equipment and poor customer service is utterly appalling for 2018 in a developed country such as Hong Kong. After much discussion in which the staff angrily said USB chargers are not a part of the deal to which I replied the TV is really small compared to other rooms, we were finally changed to room 65.
We are avid KTV fans and have visited both Red Mr and Neway, but after today, we have decided to never step into a Neway store ever again. Not a word of apology was given by their staff. The staff here treat customers as nuisance and we are left feeling like victims who pay for verbal abuse. In my many years of being a KTV customer, I have never been treated this badly. Please for your own sake and your family and friends' sake, never risk your free time coming to such a place when you can be having a merry time elsewhere such as at Red Mr.
This review was written inside Neway's KTV room at 4PM when I could have been enjoying a good session of KTV on Sunday before going back to work tomorrow. As customer, you would never want to go through this, this is not worth 140 HKD per person. At least now I've learnt my lesson of never going to Neway in my whole life and hopefully with my experience, others will be spared from anymore poor KTV customer service in the future.
