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2007-06-21
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I tried the restaurant because I saw the attractive pictures of the seafood it serves in "New Holiday" magazine and a coupon offering a great discount from HK$488 to HK$288 on their set seafood menu. However, I had a very disappointing my dining experience there.<br /><br />I made the booking yesterday before I visited the restauranttonight. My friend and I ordered the seafood dinner set. <br /><br />After having the lobster soup, the lady in the shop politely
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I made the booking yesterday before I visited the restauranttonight. My friend and I ordered the seafood dinner set. <br />
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After having the lobster soup, the lady in the shop politely told us that the French crab is not available "these two days" and asked us either to pay an extra one hundred something HK$ for a different type of crab or to exchange for lobster with no extra cost. We reluctantly requested for lobster because we did not want to pay extra dollars.<br />
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The lobsters were ordinary small lobsters in the like of Boston lobsters. I finished it in one mouthful!<br />
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The lobsters were served together with Canadian "Pearl" snails. The taste of the snails was ok except that there were sands in the snails.<br />
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I then asked the lady what other seafood would be served. She said calms, fish and noodles. I remembered that there should be one dish of large sized razor clam (蟶子皇) in the menu so I asked her if this was included in the menu. To my surprise, her answer is "the razor clam is not available" again. I felt something wrong because had I not asked, this fact would not have disclosed to me. The razor clam which was "not available" was replaced with an ordinary dish of small geoduck calms (those that you can buy at HK9 per piece in North Point pier!). The fish (one piece each) was ok and the noodles were just a tiny small portion for two people to share.<br />
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While I was having the remaining dishes, I began to tell my friend that I saw a problem there. I politely told the lady that I was not quite happy that the two most important and expensive items were both "not available". I said I made the order yesterday and if they were not available "these two days", the lady accepting my reservation should have told me right away, in which case I could still make an informed decision as to whether I still wanted to visit the restaurant. Given the strong recommendation of New Holiday which cited "單是巨型鮮甜蟶子皇和啖啖蟹膏的法國膏蟹, 已經值回票價", I visited the restaurant but unfortunately I failed to tried both items and had to pay the same price for the "new" menu which in my view was not worth HK$288.<br />
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I felt unfair and I felt unhappy all night, not all because of the money. I felt the restaurant was not doing their promotion seriously. One can always exercise his or her own judgement on how the restaurant treats its cusomers based on the facts that I give here. But I do think the customers including me deserve better treatment.<br />
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The owner called me back later on and invited me to visit the restaurant again. I said no and asked him to delete my mobile phone number from their records. I told him "not available" was no good excuse. You can always say the items were "sold out" (cos' that's what happen all the times in other seafood shops") but I did not find it convincing to tell the customers that the most expensive (and delicious in my view) items in the whole menu were coincidently not available and asked them to pay extra for something else. This was totally unacceptable to me. <br />
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I was disappointed at the seafood shop (and New Holiday magazine for inducing me to visit the shop!) and will not visit the shop again. I also reminded others to be careful in using coupons (this does not only apply to this specific case but to future cases. DO ask when all the items included in the menu will be available on the day of your visit).<br />
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I am still very hungry and feeding myself with biscuits now...
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