We have visited this particular branch a second time on this occasion, but as we had a bigger party, we were able to order and sample more dishes.We ordered the diced beef, the braised pork, as well as dumplings and chicken wings, amongst our starters.  All were eagerly consumed by everyone (including 3 children), with a couple of items reordered.

For main, we all ordered two of their 3 signature ramen, seasame and spicy (the third soup base is original), most of us opted to leave out the bamboo shoot which because its fresh (or at least did not have the taste and texture of something out of cans) had a strong taste that needs to get used to.

The soup base is so rich that on every occasion, (my tally is 4 to date) I have drank all the soup; which is unheard of as I never drink the soup previously once the noodles has gone.  Even though the spicy base is red, it is mild.  The sliced pork and accompliment (vegetable like mushrooms, black fugus, etc) really combines well.

I must not forget that the seasame mill, it proved such a success in adding a great aroma and flavour to the ramen that it kept going round (as did their pot of crushed garlic); and as a result I have been sent on a fruitless mission to get one from supermarkets and grocery stores (all chains, big and small).  Having to finally resort to going back to ask the restaurant. (and told they buy/import the item from Japan)

The meal was not overly expensive, but more importantly, everyone enjoyed the food.  Being too lazy to write a separate review, their larger Tin Sui Wai restaurant in Ginza (lightrail) also does a really nice ice cream mountain with different flavoured bread dices embedded on its slope! That's delicious too.

It was a long day, office birthday celebration, school runs and my son's homework marathon; so when I visited with my family for the first time, I was immediately impressed with the spacious seating and pleasant decor, I wanted nothing more then settle down, order and eat (to celebrate my birthday). We had initially thought of going to Gyu-Kaku, yet again, but I was bored with that, and so genuinely wanted to try another BBQ in the area (my eldest son likes Japanese BBQ).The restaurant was not that busy (around 7:30pm on Thursday), and we soon ordered our drinks and food and waited...My youngest son found the toothpicks and manages to throw one into the grill. My sister-in-law, heavily pregnant, told a waiting staff to see if it needed to be removed. As the grill was not yet turned on (food hadn't yet arrived), there was no real danger of any accidents to the children. However, I think the member of staff made a fuss about evacuating the table while he removes the toothpick and understandably, this upsets my guests (both my wife and her sister). Rather than placating the situation with a simple apology and conceding the point, the guy decided to doggedly justify his case (when he did not have a leg to stand on). The manager was called, and briefed on the situation and told to sort it out. As I see it, a child threw a toothpick into a cold grill, if the thing was so unsafe, I don't think they should be in business. In any case, we as the customers are there to be served with courtesy, not come up against their staff's bad attitude and ill manners. If an apology was made, we didn't hear it; we asked diplomatically for the staff concerned not to serve us which was ignored.I thought the saga was over, but it was festering (as it wasn't resolved by the manager), my pregnant sister-in-law was soon in tears and my wife (who was treating my birthday celebration) was seconds away from walking us out before the food had arrived; and in trying to play down the situation, I nearly got ripped to pieces. All because the waiting staff have no concept of customer service.I don't really care that Kin Tan have two restaurants compared to Gyu-Kaku's eight, or whether they even want a success business. I just want to tell you that even though I was happy with the value for money and quality of the food, we would definitely not be a regular Kin Tan customer.

Sorry to my readers, this should be about food, but if the staff and management do not care if you are turned away, then it cannot be a very nice place to eat. 

We revisited as a party of 3 to the same branch my sister-in-law introduced us to some months earlier.  We ordered the more expensive black pork, waited 20 minutes, and the food was worth both the money and the wait!

My wife is so particular about her pork that there is maybe one pig in the whole world she can stand the taste and smell of, luckily, that pig was at Ginza Bairin that afternoon.  I often have to eat both dishes, pork chop and pork cutlet, when my wife complains that the pork is so "sooo" (something to do with the pig's upbringing and diet and hygiene, I think) that she can't stand it.  But that was not the case, and for the second time too, so we will definitely be back for more of these delicious and deep-fried (but not greasy) black pork.

Was it good value? Must be, as good food is priceless, and rice and cabbage was unlimited too!  If you have not been, it is definitely worth a visit.

We were celebrating our wedding anniversary so I reserved a table, got a babysitter, we dressed up and went for a steak.  We were recommended Outback and having been impressed by their website/pictures, I even applied to join their VIP membership as I could envisage us dining there on a regular basis!

We ordered and sat back to enjoy the evening, when our steaks came, I knew something was wrong but we were there to enjoy ourselves and each others company; only when the waiting staff came to ask whether everything was ok did we offer that whilst the taste was ok, the food was not hot (temperature wise). The plates were not warmed, and the steak and sides (jacket potato and mashed potato) were actually tepid.  Irrespective of how we preferred our steak, medium, it should still be hot.  Also, the steak quality was not great, it was not a good cut and had lots of sinewy bits which is foreign if not alien to steaks by my definition.  My wife also did not like her Pilaf rice, and I used to get better coleslaw from supermarkets than what I getting here (the texture was all wrong, it was like they used the wrong blender or blended it too long).  The ridculous thing was the waiting staff actually tried to explained that the coleslaw was meant to be cold?! (was she trying to insult my intelligence too?) 

The restaurant was very busy but we (and everyone else) should get our food in the right condition.  The manager came by to verify our comments and to apologise and hoped that they can make amends on a future visit.  We benchmark our steaks on a German steakhouse, Gut- Jaegerhof that we drive 2 hours from Holland to get to, were the steaks are amazing! I think Outback has a lot to do to catch up.

If the staff cannot even get your order right, you do not even get what you order, nevermind if it tastes good or not. We visited Sai Kung founding restaurant after a birthday party,ordered my son's favourite water melon iced drink and I had a dessert. My son got a water melon juice instead (the 2 items are confusingly grouped together on their menu, we ordered iced drink, waitress can't be bothered to listen/check/clarify, the restaurant was not busy); the waitress took the juice away and returned with the same with another glass of crushed ice!?  Why does she not just point us in the direction of the ice machine?  My son also thought it did not taste nice and left half of it for myself to finish, it was pale pink and so probably not a ripe water melon or most of the white outer part was thrown into the blender.  I have often considered Honeymoon desserts pricier than non-franchised places where the proprietors have to rely on delivering quality food and services, as opposed to riding on the brand name and just trying to increase business and profits, and not even care about customer service and opinions as not to have a Complaints/Customer Service Department.Next evening, my wife wanted durian pancake and my youngest son wanted sago coconut milk from our local Tuen Mun branch. It was Mother's Day evening but the restaurant was full but not hectic, no queues. I ordered the two items, got home in the heavy rain, only to find they got my son's order wrong also! How can two orders for two items on two separate consecutive days at different branches but 50% wrong, are their staff that badly trained or just cannot care less. I returned with the wrong dessert, waited for them to search for the order, it was finally replaced and I was actually overcharged and refunded a $.When asked what the right channel was for complaints, I was told there was no telephone number to make a complaint nor given an address to do so. I went home, again, in the pouring rain to feed my little boy his sago dessert, well unimpressed with this "success story" and wonder just how badly you can run a business in Hong Kong to fail!!! I am certainly not going back again.