Rice Paper  

Went there for a dinner before watching the movie at Festival Walk
Two of us (two gals) ordered a few dishes

This steamed Vietnamese rice bags were very nice, very traditional and yummy,
When it was put on our desk, it was extremely hot, very excellent~


Snacks, deep fried but it was served with some lettuce, balanced finally~
Very good and cripsy~ We both love this dish~
Also, we ordered a noodle with raw and cooked beef,
the noodles was not over-cooked, very good~
The service is quite good, I prefer to sit outside instead of inside since the ppl around were quite noisy...

I went with my wife last Saturday for a quick lunch. We both ordered a dish. My wife's came first. Until hers finished, mine has not yet arrived. I asked waitress to check. No feedback and no apology.

After a while, I could not stand it anymore. I asked to check the bill. They just sent me the bill and cancelled my dish. Again, no apology.

I was so angry and got Korean noddle in nearby food court.

Will sure blacklist this chain.

Overall the food is OK but the services are poor. However, I think the prices are too high, given the fact that the food is like mass prodution products. If you want to have authentic Vietnamnese food, I wouldn't recommend to come here. At Ricepaper, the food are more so called "fusion" which I think aren't any special.

In terms of the services, I would expect if they charge such high prices plus 10% service charge the services would be better. I ordered a curry vegetables, which basically are lots of sauce with mixed vegetables and "tofu pop". I made a complaint to the Manager, but he insisted that this is what supposed to be and just walked away. However, I did had it before in their branch in CWB which is different. I really hope that a chain like that big, at least can have some standardization on their food.

Today is Dec the 1st (Saturday) and I went to Festival Walk with a bunch of friends for lunch. We were originally going to Queen's Cafe but my girlfriend was attracted by decorations of Rice Paper. So what the hack, might as well give it a try........

The hostess (the lady who arrange the waiting list at the door) was really friendly and courteous. We were looking at people ice-skating and didn't hear her calling for us when our number came up, but she came around and told us our table was ready. What a service!!!! : ) I must admit that I already like the restaurant at that point. Unfortunately that's the high point of the whol elunch and things went downhill from there.....

Honestly speaking the French Colonial style decoration was really impressive. Wish my home looks like that too. But the service (other than the hostess) really sucked. The waitresses (plural hence more than one so not isolated cases) were unresponsive. The girl who took our orders even showed annoyance when I hesitated on my choice of drink! Another girl came and tried taking away the "dripper" of my girlfriend's Vietnamese coffee without even asking. My girlfriend asked her nicely to leave it 'cos she didn't want the coffee to get cold before she had a chance to drink it. Guess what did teh waitress do??? She "blowed air from her nose", made an about turn and just stormed away!!!!

I'm sorry but we really did not mean to keep your "toy"...........

The food quality was okay overall. I'm not about to comment on the price 'cos we expected it to be on the expensive side given the fancy decorations. But one would naturally expect services far better than a bunch of spoiled brats. It's either the management didn't communicate the importance of customer experience, or the restaurant is paying these waitresses really bad they just do not care.

The staffs at Pho Hua in Tsimshatsui were much friendlier and helpful, yet they charged much cheaper than Rice Paper.

Will never go again even if it's free.