I'm rating this restaurant excellent because I will definitely come again. The food was good (some very good, some average dishes), service was attentive and polite and friendly, the place and people were not pretentious.. and a surprise end after our meal.. read on
Haven't had such great service from restaurant staff in HK for so long. It was Sat night and just after the Rugby 7's, though I don't think that had much to do with the increasing crowd during the night.
We didn't book but they happened to have one last table outside which we took. The staff were attentive and very polite, particularly the maitre d', called Hugo.
Food was a mix of good and average dishes. The stand out would have to be their tenderloin, which was cooked perfectly to medium rare. Very tender and you could see the juices coming out of it.
The surprise came at the end when we ordered a creme catalun, one of my all time favs. It arrived looking nice as it should, and the top cracked as required. But when I ate the creme it was too eggy! Way too eggy and 'cakey', not creamy at all. For you creme fans, it's one of the pet dislikes. I was disappointed to end the good night with a bad dessert but oh well, I told the waiter (maitre d') that I wanted to cancel it becos it was bad. Her response? "Absolutely not a problem. However can you tell me what's wrong with it?"
Wow I did not expect this type of service from this restaurant!
So after I told her she nodded in acknowledgement and went to get our requested bill. While we were waiting, a few min later she came back and put another new dish of creme in front of me. Confused, did they get it wrong? But then she said "After you told me what was wrong, I immediately went to tell our kitchen. I also tasted the one you had and what we supposedly normally serve. Please have this one, you will be much happier with it. We don't want you leaving with a bad impression of the restaurant." Wow.
So yes I ate it, and the new creme was much better.
Thank you so much for an enjoyable evening.
Table Wait Time: 0 minute(s)
Date of Visit: Mar 23, 2013 Other Ratings:
Value for Money 5