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2013-08-23 101 views
It's been a while since my last review here on OpenRice. I have been away from Hong Kong studying, but now I'm back for good and the reviews will come piling in!This one is an awesome way to start off my blogging again. To say that my experience at 八王子 was HORRIFYING is an understatement. Not only am I never coming back again, I will also make sure that none of my friends ever visit this place. As our food began arriving, we were all pleasantly surprised. The Tamago with Eel was average. It was
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It's been a while since my last review here on OpenRice. I have been away from Hong Kong studying, but now I'm back for good and the reviews will come piling in!
This one is an awesome way to start off my blogging again. To say that my experience at 八王子 was HORRIFYING is an understatement. Not only am I never coming back again, I will also make sure that none of my friends ever visit this place. 


As our food began arriving, we were all pleasantly surprised. 
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The Tamago with Eel was average. It was room temperature - not hot enough but not cold. It was soft and quite nice with the sauce of the eel.
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The Roasted Salmon California Roll was quite nice. The salmon was roasted until it was half cooked and it was a good combination with the sushi roll. 
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The Hamachi Sashimi was the best dish of the night. I was fresh and good value for money. we also ordered other dishes such as Toro Sushi Roll, Avocado Shrimp Sushi Roll, Soft Shell Crab Salad, Sashimi Salad, Deep Fried Tofu and Sushi Platter. I thought their sushi and sashimi was better than their other dishes.

About 45 minutes later, we were done with everything on the table. There was one item that we were still waiting for - the cheese mochi cake (芝士年糕). So we waited about 10 minutes before we asked our waiter. He helped us follow up with the kitchen. After another 10 minutes, we asked again. He told us politely that the kitchen would need another 5 minutes. So we waited. Another 15 minutes went by and it still didn't come. We asked the waiter to come by so that we could cancel it. My boyfriend, Mr. K, asked him if it was possible to cancel it because we have waited way too long and that the rest of our food was finished 30 minutes ago. 
At this time, the boss had already changed out of his uniform and having a drink with one of his customers/friends at a table nearby. He heard what we said, interrupted his staff, and told us loudly that "IT'S COMING, IT'S COMING." 

Mr.K: We have been told that it was coming for the past 30 minutes and it has still not arrived. We have finished all our food ages ago and we would really like to cancel it. (Note that up until now, the conversation between Mr. K, the boss and the waiter was still happening in a very civilized manner.)
Boss: (to the waiter) OK OK, just take it off the bill. 
Just as we thought that this was the end of it, the boss turned to Mr. K and began SHOUTING across the restaurant, the exact words below:
Boss: HEY, CALM DOWN, BOY! 



My friend, shocked that these words just came out of his mouth, told the boss NICELY to stop telling his customers to "calm down". 
Boss: THIS IS MY PLACE, THIS IS MY PLACE.

We refused to believe that this was happening. At this point, the two other tables next to us were staring in disbelief. One of them, who were also English speakers, started to giggle. We did not say anything.

Boss: DO YOU WANT E TO KNEEL ON THE FLOOR AND SAY SORRY TO YOU? DO YOU WANT ME TO FIRE ALL MY STAFF? WILL YOU BE HAPPY THEN?



The other table asked for the bill and left. We immediately asked for the bill too. As if that wasn't enough, we eventually realized that the restaurant had charged us for a beer that we didn't order. However, since we had already paid, there was no point in returning. Safe to say, none of us will ever return.
I am not sure why the boss would speak to his customers in such a manner. Whether it was under the influence of alcohol or not, it is unacceptable for a boss to act that way in front of his staff and customers. I feel sorry for the members of staff that served us that day, as they were doing their job well but ended up getting no tips. I would've come back for the food, but after this incident, never again.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2013-08-19
Dining Method
Dine In
Spending Per Head
$300 (Dinner)