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Trainee Gourmet
very poor service Cries Apr 06, 2012  
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nice place/decor. very cozy and we thought it would be a perfect place for a bite to eat and a couple of nice coffees on a drizzly, gloomy day. food taste was okay although the marco polo crepe was way too spicy. service however was horrible and ruined the whole experience. of the two waitresses on duty one sat at the bar acting bored to tears the whole time while the other acted like she couldn't be bothered to help explain the various dishes or take our order. when we left, a guy who looked like a manager or something just stood there. no thank you, nothing. just makes us wonder why people/businesses go to all the trouble with food and decor and then completely ignore good service.
 
 
Date of Visit: Apr 06, 2012 

Spending per head: Approximately HKD150

Other Ratings:
Taste
 2  |  
Environment
 5  |  
Service
 1  |  
Hygiene
 4  |  
Value for Money
 3

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Trainee Gourmet
reply from the owner Jun 11, 2012 12:27 112.120.x.x
Dear all,

I'm sorry that you had a bad experience. i just want to add some precision. We had actually one waitress that was not particularly good with service and she stoped working for us. But on the photo the person that you see seating at the bar is not a waitress. She is the dishwasher. She is on break during the afternoon. She wears the same T shirt, so maybe you got confused. I now asked them not to stay at the bar during their break, so no more problems.
You were unlucky that day. But most of my staff are very friendly. That's why we have a pretty good reputation and many regular customers. Please come to try agin, I guarantee you, you won't be disaponted that time.

Have a nice day.

Yann

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